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TG37xx38xxBX(e).book Page 50 Wednesday, June 8, 2011 2:08 PM
Useful Information
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit's
AC adaptor, then reconnect the base unit's AC adaptor. Remove the batteries from the handset,
and then insert the batteries into the handset again.
General use
Problem
Cause/solution
The handset does not turn
L Place the handset on the base unit or charger to turn on the
on even after installing
charged batteries.
The unit does not work.
L Make sure the batteries are installed correctly (page 10).
L Fully charge the batteries (page 10).
L Check the connections (page 9).
L Unplug the base unit's AC adaptor to reset the unit.
L The handset has not been registered to the base unit.
I cannot hear a dial tone.
L The base unit's AC adaptor or telephone line cord is not
L Disconnect the base unit from the telephone line and connect
I cannot use the intercom
L This feature is available between the handset and base unit,
*1
feature.
I cannot use the
L This feature is available between the handsets. Although the
phonebook copy
*2
feature.
*1 KX-TG3711/KX-TG3719/KX-TG3721
*2 KX-TG3711/KX-TG3719/KX-TG3721/KX-TG3811/KX-TG3821
Programmable settings
Problem
Cause/solution
The display is in a
L Change the display language (page 17).
language I cannot read.
While programming, the
L A call matching an entry in the call barred list is being
display returns to standby
mode.
*1 KX-TG3711BX/KX-TG3712BX/KX-TG3719BX/KX-TG3721BX/KX-TG3722BX/
KX-TG3811BX/KX-TG3821BX/KX-TG3811JX/KX-TG3821JX/KX-TG3822JX
50
handset.
Reconnect the adaptor and try again.
Register the handset (page 54).
connected. Check the connections.
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel to
have the unit repaired. If the working telephone does not
operate properly, contact your service provider/telephone
company.
or between handsets. Although the handset displays
"Intercom", this feature is not available for this model.
handset displays "Copy All" or "Copy", this feature is not
available for this model.
received. Wait and try again later.
*1
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