Brother MFC-J6910DW User Manual page 108

Error Message
Paper Jam [Rear]
Touchscreen
initialization
failed
Unable to Clean XX
Unable to Init. XX
Unable to Print XX
Unable to Scan XX
Unusable Device
Disconnect device from
front connector & turn
machine off & then on
Unusable Device
Please Disconnect
USB Device.
Wrong Ink Color
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Cause
Paper is jammed in the machine.
Paper powder has accumulated on the
surface of the paper pick-up rollers
and the back sides of the paper feed
rollers.
The Touchscreen was pressed before
the power on initialization was
completed.
Debris may be stuck between the
lower part of the touchscreen and its
frame.
The machine has a mechanical
problem.
— —
OR
A foreign object such as a paper clip or
ripped paper is in the machine.
A broken device has been connected
to the USB direct interface.
A USB device or USB Flash memory
drive that is not supported has been
connected to the USB direct interface.
For more information, visit us at
http://solutions.brother.com/.
A color ink cartridge has been installed
in the Black ink cartridge position.
Troubleshooting
Action
Remove the jammed paper by
following the steps in Paper is jammed
at the back of the machine
on page 82.
Make sure the paper length guide is
set to the correct paper size.
DO NOT extend the paper tray when
you load A5 or smaller size paper.
-
Clean the paper pick up rollers and
the back sides of the paper feed
rollers. (See Cleaning the paper
pick-up rollers in appendix A of the
Advanced User's Guide.)
Make sure that nothing is touching or
resting on the Touchscreen.
Insert a piece of stiff paper between
the lower part of the touchscreen and
its frame and slide it back and forth to
push out the debris.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, disconnect the
machine from the power for several
minutes and reconnect it.
(The machine can be turned off for
approximately 24 hours without losing
faxes stored in the memory. See
Transferring your faxes or Fax Journal
report on page 79.)
Unplug the device from the USB direct
interface, then press On/Off to turn
the machine off and then on again.
Unplug the device from the USB direct
interface. Turn the machine off and
then on again.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their
proper positions.
B
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