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5. Service Modes, Error Codes, and Fault Finding
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Index of this chapter:
5.1 Test Points
5.2 Service Modes
5.3 Problems and Solving Tips (related to CSM)
5.4 ComPair
5.5 Error Codes
5.6 The Blinking LED Procedure
5.7 Protections
5.8 Repair tips
5.1
Test Points
The EM5 chassis is equipped with test points printed on the
circuit board assemblies. They refer to the schematic diagram
letters. The numbering is in a logical sequence for diagnostics.
Always start diagnosing (within a functional block), in the
sequence of the relevant test points for that block.
Perform measurements under the following conditions:
•
Set in Service Default Mode.
•
Video: color bar signal.
•
Audio: 3 kHz left, 1 kHz right.
5.2
Service Modes
Service Default Mode (SDM) and Service Alignment Mode
(SAM) offer several features for the service technician, while
the Customer Service Mode (CSM) is used for communication
between a Philips Customer Care Centre (P3C) and a
customer.
There is also the option of using ComPair, a hardware interface
between a computer (see requirements below) and the TV
chassis. It offers the ability of structured troubleshooting, test
pattern generation, error code reading, software version
readout, and software upgrading.
Minimum requirements: a Pentium processor, Windows 95/
98, and a CD-ROM drive (see also paragraph "ComPair").
Note: This chassis is equipped with a LED configuration with
separate blue and red LEDs. This is different from the
bicoloured version we know from EM5E. The blue LED is
controlled by software (via ON_OFF_LED). The red LED will
light in anti-phase to the blue one, but with a time delay. This
means that if the blue LED is blinking fast, the red LED will stay
off. But after the blue LED is "OFF" long enough, the red LED
will go "ON".
So take care: In certain service modes (e.g. blinking LED,
stepwise start-up, etc.) you must observe the blue LED and
ignore the red LED.
5.2.1
Service Default Mode (SDM)
Purpose
•
To create a pre-defined setting, to get the same
measurement results as given in this manual.
•
To override SW protections.
•
To start the blinking LED procedure.
Specifications
•
Tuning frequency: 475.25 MHz for PAL/SECAM.
Tuning frequency: 61.25 MHz for NTSC.
•
Colour system: PAL B/G or NTSC.
•
All picture settings at 50 % (brightness, colour, contrast).
•
All sound settings at 50 %, except volume at 25 %.
•
All service-unfriendly modes (if present) are disabled, like:
–
(Sleep) timer.
–
Child/parental lock.
–
Blue mute.
Service Modes, Error Codes, and Fault Finding
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–
Automatic volume limiter (AVL).
–
Auto switch-off (when no video signal was received for
10 minutes).
–
Skip/blank of non-favourite pre-sets.
–
Smart modes.
–
Auto store of personal presets.
–
Auto user menu time-out.
How to enter SDM
•
Use one of the following methods:
•
Use the standard RC-transmitter and key in the code
"062596", directly followed by the "MENU" button.
Note: It is possible that, together with the SDM, the main
menu will appear. To switch it off, push the "MENU" button
again.
•
When you shorten for a moment the two solder pads on the
'external part' of the SSB print, with the indication "SDM".
Activation can be performed in all modes, except when the
set has a problem with the main-processor.
Caution: If the SDM is entered via the pins, all the
software-controlled protections are de-activated.
•
Use the "DEFAULT" button in the DST-emulation feature of
ComPair.
•
Use the "DEFAULT" button on the Dealer Service Tool
(RC7150).
After entering this mode, "SDM" will appear in the upper right
corner of the screen.
How to navigate
When you press the "MENU" button on the RC transmitter, the
set will toggle between the SDM and the normal user menu
(with the SDM mode still active in the background).
How to exit SDM
Use one of the following methods:
•
Switch the set to STANDBY via the RC-transmitter.
•
Press the "EXIT" button in the DST-emulation feature of
ComPair.
•
Via a standard customer RC-transmitter: key in "00"-
sequence.
5.2.2
Service Alignment Mode (SAM)
Purpose
•
To perform (software) alignments.
•
To change option settings.
•
To easily identify the used software version.
•
To view operation hours.
•
To display (or clear) the error code buffer.
Specifications
•
Operation hours counter.
•
Software version.
•
Option settings.
•
Error buffer reading and erasing.
•
Software alignments.
How to enter SAM
Use one of the following methods:
•
Via a standard RC transmitter: key in the code "062596"
directly followed by the "OSD [i+]" button. After activating
SAM with this method a service warning will appear on the
screen, you can continue by pressing any digit key on the
RC.
•
Short for a moment the two solder pads on the 'external
part' of the SSB print, with the indication SAM. Depending
on the software version it is possible that the service
warning will appear, you can continue by pressing any digit
key on the RC.
5.
EN 11
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