Troubleshooting Chart; Limited Warranty - Class Connection VC-24 User Manual

Problem
No system operation.
No paging at speaker.
Paging at speaker but no reply from
speaker.
No system ringing when call button is
pressed.
Background music not heard at speakers.
No dial tone.
TECHNICAL ASSISTANCE
When trouble is reported, verify there are no broken connections. Assistance in troubleshooting is available from the
factory. Call (877) 427-2166 and ask for Technical Support.
Valcom equipment is not field repairable. Valcom, Inc. maintains service facilities in Roanoke, VA. Should
repairs be necessary, attach a tag to the unit clearly stating company name, address, phone number, contact person,
and nature of the problem. Send the unit to:
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and
Service for a period of two years from the date of shipment. The obligation under this warranty shall be limited to the replacement,
repair or refund of any such defective device within the warranty period, provided that:
1. inspection by Valcom, Inc. indicates the validity of the claim,
2. the defect is not the result of damage, misuse, or negligence after the original shipment,
3. the product has not been altered in any way or repaired by others and that factory sealed units are unopened
(A service charge plus parts and labor will be applied to units defaced or physically damaged),
4. freight charges for the return of products to Valcom are prepaid,
5. all units 'out of warranty' are subject to a service charge. The service charge will cover minor repairs
(Major repairs will be subject to additional charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no event shall Valcom, Inc. be
liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in
connection with the purchase, operation or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the
carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the
F.O.B. point.

TROUBLESHOOTING CHART

•
Verify AC voltage is present at the receptacle.
•
Check the fuse located on the bottom of the unit. If blown, replace with
a 1 amp, 250 Vac fuse.
•
Verify that 25 pair cable connectors are completely plugged into circuit
board connectors.
•
Refer to Figure 1 and verify all connections.
•
Refer to Figure 1 and adjust volume.
•
Refer to Figure 1 and adjust volume.
•
Verify all associated connections.
•
Verify connection of speakers and background music input.
•
Refer to programming.
Valcom, Inc.
Repair & Return Dept.
5614 Hollins Road
Roanoke, VA 24019-5056
TM
Class Connection

LIMITED WARRANTY

Headquarters:
Valcom, Inc.
5614 Hollins Rd
Roanoke, VA 24019-5056
877-427-2166 / FAX: 540-362-9800
29
Corrective Action
947226