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Troubleshooting
Overview
This section covers some common problems that may be encountered while using
the Level One ISDN Router. If you follow the suggested steps and the Level One
ISDN Router still does not function properly, contact your dealer for further advice.
Internet Access
Problem 1
Solution 1
Problem 2
Solution 2
ISDN Router is not listed in the Windows utility.
Check the following:
•
The ISDN Router is properly installed, LAN connections are
OK, and it is powered ON.
•
Ensure that your PC and the ISDN Router are on the same
network segment. (If you don't have a router, this must be
the case.)
When I enter a URL or IP address I get a time out error.
Try the following troubleshooting steps.
1.
If using static IP Addresses, ensure that your workstations
IP settings are correct, including IP address, default
gateway and DNS.
2.
Ping the ISDN Router. Use the "Run" command to enter the
following command:
Ping xxx.xxx.xxx.xxx
where xxx.xxx.xxx.xxx is the ISDN Router's IP address.
3.
If the ping command fails, check that the ISDN Router is
connected and ON. If it is connected and on, there is a
problem with your LAN.
4.
On the Quick Setup screen, check that Enable Internet
Access is checked.
5.
Check the ISDN Status screen, and examine the Connection
Log. For details of the Log messages, refer to page 11.
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