Nortel 1165E User Manual page 42

Supervisor features
Figure 4: Current status of ACD queue
Calls waiting
Number of
manned positions
The LCD indicator beside the
indication of the number of calls in the ACD queue.
states for this LCD indicator.
Table 2: States of LCD indicator (Part 1 of 2)
Indicator
Off
On
Slow flashing
42
Display Queue
Queue status
Light
Normal
Busy
Calls time
overflowed
into this queue
Length of time
first call has
waited
key gives you a visual
Table 2 lists the four
Description
There are few or no
calls waiting.
An acceptable
number of calls are
waiting.
Calls are backing up
in the queue. Calls
overflowing to this
queue will not be
accepted.