Troubleshooting - Kobalt KM1940-07 Use And Care Manual

CARE AND MAINTENANCE
‡ The grass catcher components, chute cover, and trail shield are subject to wear and damage, which
could expose moving parts or allow objects to be thrown. As a safety precaution, check these
components frequently and immediately replace any parts that show signs of wear or that are cracked
or broken. Use original equipment manufacturer's (OEM) parts only, as listed in this manual.
‡ When it is not in use, store the mower indoors in a dry area and out of the reach of children.
WARNING
Always remove battery when servicing or transporting the mower.

TROUBLESHOOTING

If you still have questions or an unresolved issue after going through this troubleshooting guide, or
just want to speak to a Kobalt product expert, please call our Kobalt customer service department at
1-888-3KOBALT (1-888-356-2258), 8 a.m. - 8 p.m., EST, Monday - Friday.
PROBLEM
The mower does
not start.
The mower cuts
the grass unevenly.
The mower does
not mulch properly.
The mower is hard
to push.
The mower vibrates
at higher speed.
Mower turns off
during mowing.
POSSIBLE CAUSE
1. The battery is not charged.
2. The switch is defective.
3. Grass jammed at blade.
4. The battery is not inserted all the
way in the mower.
4a. Battery may need replacement.
1. The lawn is rough or uneven.
2. The cutting height is not set
properly.
1. Wet grass clippings are sticking to
the underside of the deck.
2. The mulching plug is missing.
1. The grass is too tall, or the cutting
height is too low.
2. The rear of the mower housing
and the blade are dragging in thick
grass.
1. The motor shaft is bent.
2. The blade is unbalanced.
1. The battery is not charged.
2. Grass or debris is jammed between
the blade and deck.
3. Cutting height is set too low.
CORRECTIVE ACTION
1. Charge the battery.
2. Replace the switch.
3. Remove battery; check under
deck for jams.
4. Insert the battery until it clicks.
4a. Call 1-888-356-2258.
1. Check the mowing area.
2. Move the wheels to a higher
setting.
1. Wait until the grass dries before
mowing.
2. Install the mulching plug.
1. Raise the cutting height.
2. Empty the grass clippings from
the grass catcher bag.
1. Stop the motor, disconnect the
mower from the power source,
and inspect it for damage. Repair
the mower before restarting. If the
vibration persists, call 1-888-356-
2258.
2. Call 1-888-356-2258.
1. Charge the battery.
2. Remove battery; check under deck
for jams.
3. Increase the cutting height.
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