Yealink EXP20 User Manual
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Yealink EXP20 User Manual

Yealink EXP20 User Manual

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  • Page 2 Copyright © 2015 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2015 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 5 This guide provides everything you need to quickly set up and use the EXP20 LCD expansion module. Be sure to read the Packing Contents in this guide before you set up and use your EXP20 LCD expansion module.
  • Page 6 Yealink EXP20 User Guide...

  • Page 7: Table Of Contents

    Packaging Contents ......................1 Physical Features........................2 LED Instructions ........................3 Installation ..........................4 Startup ............................ 6 Configuring the Yealink EXP20 LCD Expansion Module ..7 Switch ............................ 8 Line ............................9 Speed Dial .......................... 10 Busy Lamp Field (BLF) ....................... 11 Voice Mail ...........................
  • Page 8 Yealink EXP20 User Guide Using the Line Key ......................41 Adjusting the Contrast ....................... 42 Adjusting the Backlight ...................... 43 Using the Busy Lamp Field ....................44 Resetting the Yealink EXP20 LCD Expansion Module ............ 44 Troubleshooting ..............47 viii...

  • Page 9: Getting Started

    Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the EXP20 LCD expansion module. Topics include: Packaging Contents  Physical Features  LED Instructions  Installation  Startup  The following items are included in your package: LCD Expansion Module ...

  • Page 10: Physical Features

     Check the list before installation. If you find anything missing, contact your reseller. The main physical features of the EXP20 LCD expansion module are LCD screen, Ext keys, LED indicators, Ext in jack, Ext out jack and power interface.
  • Page 11 Getting Started Item Description Shows key feature label, key feature icon and the label ④ LCD Screen of switch key (such as List 1 or List 2) indicating the current page at the top of the LCD screen. Connects the supplied cord to the Ext in jack on the next ⑤...

  • Page 12: Installation

    Yealink EXP20 User Guide The EXP20 LCD expansion module applies to Yealink SIP-T29G/T27P IP phones. To connect the EXP20 to the phone more easily, unplug the phone stand from the IP phone before installation. Note Up to six expansion modules can be connected to an IP phone.
  • Page 13 Getting Started Connecting an expansion module on a single host phone is shown as below: Follow the same step (1-3) to add an expansion module. Connecting two expansion modules on a single host phone is shown as below:...
  • Page 14 To attach the stand of the expansion module: After the EXP20 LCD expansion module is powered on, the LCD screen of the EXP20 LCD expansion module will display “Loading…”. After a short time, the loading screen will disappear, and then you can assign the desired feature to the EXP20 LCD expansion module.

  • Page 15: Configuring The Yealink Exp20 Lcd Expansion Module

    Configuring the Yealink EXP20 LCD Expansion Module The EXP20 LCD expansion module supports 40 Ext keys. You can access additional 20 keys via the page key. Each key can be assigned a feature using the configuration files, via phone user interface or web user interface. For more information on using the...

  • Page 16: Switch

    SIP-T29G/T27P IP phone running firmware version 80 or later. EXP20 supports 20 physical keys and two pages, providing a total of 40 keys. The 20 additional keys are sorted from 21 to 40 and displayed on the second page. You can configure the first Ext key (key 1) as the switch key.

  • Page 17: Using The Line Key

    Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Switch”. The default label of key 21 is “List 2”. Click Confirm to accept the change.

  • Page 18: Speed Dial

    Enter the desired number you want to dial out in the Value field. Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the number specified in the Value field.

  • Page 19: Busy Lamp Field (Blf)

    Enter the phone number you want to monitor in the Value field. Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the value specified in the Value field (e.g., 1011).

  • Page 20: Voice Mail

    Enter the voice mail access code in the Value field. Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Voice Mail”.

  • Page 21: Direct Pickup

    Value field. Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “DPickup”.

  • Page 22: Group Pickup

    Enter the group call pickup code in the Value field. Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “GPickup”.

  • Page 23: Call Park

    Enter the call park feature code in the Value field. Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Call Park”.

  • Page 24: Intercom

    Enter the extension number in the Value field. Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Intercom”.

  • Page 25: Dtmf

    Configuring the Yealink EXP20 LCD Expansion Module Select the desired line to apply this key from the pull-down list of Line. Click Confirm to accept the change. You can configure an Ext key as the DTMF key. If you press the DTMF key during an active call, the phone will send the pre-defined DTMF digits.

  • Page 26: Prefix

    Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “DTMF”. Click Confirm to accept the change. You can configure an Ext key as the prefix key. If you press the prefix key when the phone is idle, the phone will enter the dialing screen and display the prefix number you specified.

  • Page 27: Local Group

    Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display “Prefix: „the value specified in the Value field‟ ” (e.g., Prefix:0592) for SIP-T29G IP phones or “Prefix” for and SIP-T27P IP phones.

  • Page 28: Xml Group

    In the desired Ext key field, select XML Group from the pull-down list of Type. Enter the desired value in the Label field or leave it blank. If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “the selected XML group name” (e.g., Sales).

  • Page 29: Xml Browser

    Configuring the Yealink EXP20 LCD Expansion Module Select the desired XML group from the pull-down list of Line. Click Confirm to accept the change. XML browser is a simple browser feature, which is based on XML language and http/https service. Users can use tools such as PHP , JavaScript, etc., accordance with the...

  • Page 30: Ldap

    Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “XML Browser”. Click Confirm to accept the change. LDAP (Lightweight Directory Access Protocol) is an application protocol for accessing and maintaining information services of the distributed directory over an IP network.

  • Page 31: Conference

    Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “LDAP”. Click Confirm to accept the change You can configure an Ext key as the conference key. When you are in a call, you can press the conference key to invite a third party to join a conference.

  • Page 32: Forward

    Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Conference”. Click Confirm to accept the change. You can configure an Ext key as the forward key. When the phone is idle, you can press the forward key to enter the setting screen of the call forward feature.

  • Page 33: Transfer

    Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “FWD”. Click Confirm to accept the change. You can configure an Ext key as the transfer key. Then you can perform a Blind, Semi-Attended or Attended transfer by pressing the transfer key during a call.

  • Page 34: Hold

    Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label (“Transfer” for SIP-T29G IP phones; “Tran” for SIP-T27P IP phones). Click Confirm to accept the change.
  • Page 35 Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Hold”. Click Confirm to accept the change. You can configure an Ext key as the DND key. If the DND key mode is configured to “phone”, press the DND key when the phone is idle to activate or deactivate DND on a...

  • Page 36: Recall

    Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “DND”. Click Confirm to accept the change. You can configure an Ext key as the recall key. When the phone is idle, you can place a call back to the caller of the last incoming call by pressing the recall key.
  • Page 37 Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “ReCall”. Click Confirm to accept the change. You can configure an Ext key as the SMS key. Then you can access the text message screen more quickly and easily by pressing the SMS key.

  • Page 38: Record

    Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “SMS”. Click Confirm to accept the change. Call recording allows users to record calls. Normally, there are 2 main methods to trigger a recording on a certain server.

  • Page 39: Url Record

    Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Record”. Click Confirm to accept the change. You can configure an Ext key as the URL record key. Then you can record calls using the URL record method by pressing the URL record key.

  • Page 40: Multicast Paging

    Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “URL Record”. Click Confirm to accept the change. Multicast paging feature allows you to quickly and easily announce time sensitive announcements to people within the multicast group.

  • Page 41: Group Listening

    Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display “the value specified in the Value field” (e.g., 224.5.6.120:8008). Click Confirm to accept the change. You can configure an Ext key as the group listening key. Then you can activate the Speakerphone mode and Handset/Headset mode at the same time by pressing the group listening key.

  • Page 42: Hot Desking

    Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Group Listening”. Click Confirm to accept the change. Hot Desking is regularly used in places where not all employees are in the office at the same time, or not in the office for a very long time, which means actual personal offices would be often vacant, consuming valuable space and resources.
  • Page 43 Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Hot Desking”. Click Confirm to accept the change. ACD feature is often used in offices for customer service, such as call center. The ACD...

  • Page 44: Zero Touch

    Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “ACD”. Click Confirm to accept the change. You can configure an Ext key as the zero touch key. Then you can configure auto provisioning and network settings quickly by pressing the zero touch key when the phone is idle.
  • Page 45 Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Zero Touch”. Click Confirm to accept the change. You can configure an Ext key as the URL key. If you press the URL key when the phone is idle, the phone will send HTTP requests to a web server.

  • Page 46: Phone Lock

    Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “URL”. Click Confirm to accept the change. You can configure an Ext key as the phone lock key. After you enable the phone lock feature, you can press the phone lock key to immediately lock your phone instead of long pressing the pound key.

  • Page 47: Directory

    Configuring the Yealink EXP20 LCD Expansion Module If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Phone Lock”. Click Confirm to accept the change. You can configure an Ext key as the directory key. You can press the directory key to quickly access the local directory, call history, LDAP and remote phonebook.
  • Page 48 Yealink EXP20 User Guide If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will display the default label “Directory”. Click Confirm to accept the change.

  • Page 49: Adjusting The Contrast

    Using the Yealink EXP20 LCD Expansion Module The use of Ext keys on the EXP20 LCD expansion module and DSS keys on the host phone are almost the same. For more information on using DSS keys on the host phone,...
  • Page 50 LED Instructions on page 3. You can adjust the contrast on the LCD screen of the EXP20 LCD expansion module via the host phone. The contrast on the LCD screen of the EXP20 LCD expansion module is synchronized with that of the host phone.
  • Page 51 You can adjust the backlight on the LCD screen of the EXP20 LCD expansion module via the host phone. The backlight on the LCD screen of the EXP20 LCD expansion module is synchronized with that of the host phone.
  • Page 52 BLF LED indicators. For example, you can configure a BLF key on the connected EXP20 LCD expansion module to monitor the status of a friend‟s line (busy or idle). For more information on configuring an Ext key as the BLF key, refer to Busy Lamp Field (BLF) on page 11.
  • Page 53 The host phone and the EXP20 LCD expansion module will be reset to factory settings successfully after startup. Note Reset of the EXP20 LCD expansion module can lead to resetting the host phone. And then all custom settings on the host phone and the EXP20 LCD expansion module will be overwritten after resetting.
  • Page 54 Yealink EXP20 User Guide...

  • Page 55: Troubleshooting

    If you require additional information or assistance with your EXP20, contact your system administrator. Why is the EXP20 LCD screen blank? Ensure that the Ext in/out jacks on the EXP20 LCD expansion module are properly  plugged using the supplied connecting cord. For more information, refer to Installation on page 4.

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