Brother DS-820W User Manual page 75

Troubleshooting
Difficulty Cause
Bleed-through is seen Your document is too thin.
in the scanned image.
The contrast setting is improper.
When I want to scan in You can change only part of the
SD mode, is it possible settings.
to change the paper
size, the image quality,
etc. on my scanner?
(DS-920DW only) The duplex scanning settings are not
configured in DSmobileCapture.
Duplex scanning
The scan mode of the scanner is set to
cannot be performed.
1 side (in SD mode).
Software difficulties
Difficulty
When I press Scan in my
scanning software, an
error message appears:
Please install scanner or
The scan was aborted
because the scanner is
not powered on or not
connected properly.
I cannot install the scanner
drivers.
®
(Windows )
I cannot install the scanner
drivers.
(Macintosh)
The file size is too large.
Cause
This error message appears if your
scanner isn't recognized by your
computer.
You may not have been given
administrator privileges.
You may not have been given
administrator privileges.
The size of the file will depend upon
many factors. The physical size of
the document and the amount of
text / graphics on each page are
factors that will affect the resulting
file size. These factors cannot be
changed.
Suggestions
Check that your document is acceptable (see
Document Specifications on page 12).
Increase the contrast level.
®
For Windows : see Image settings on page 28.
For Macintosh: see Image settings on page 36.
For more information about the settings, see step 4
of Scanning in SD mode on page 18.
Launch DSmobileCapture, click the Image tab,
and then select the Duplex check box.
Press the scanner's 2 side / 1 side button so that 2
appears on the LCD.
Suggestions
1. Make sure your scanner is connected properly.
2. Confirm that the Micro USB Cable is working and
that it is not frayed or damaged in any way.
If the error still appears after verifying that the Micro
USB Cable is connected properly, reinstall the
scanner driver from the DVD-ROM.
®
Log into Windows with administrator rights.
From Apple menu, select System Preferences >
System > Users & Groups. The left pane of the
window will list the current accounts, one of which
should be your name with the word "Admin"
underneath. If this is not the case, contact your
system administrator.
To produce the smallest scan file for a given
document, use the lowest resolution and Black
and White mode, and scan the smallest area
possible. Using the opposite settings (scanned in
the highest resolution, in the Color mode, and
scanning the largest area possible) will produce the
largest-sized file.
®
For Windows : see Changing DSmobileCapture
scan settings (for Windows
For Macintosh: see Changing DSmobileCapture
scan settings (for Macintosh) on page 36).
®
) on page 27).
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