Dell PowerEdge 6600 Installation And Troubleshooting Manual
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Dell PowerEdge 6600 Installation And Troubleshooting Manual

Dell PowerEdge 6600 Installation And Troubleshooting Manual

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Download this manual See also: User Manual, Installation Manual
Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide 
Introduction
Indicators, Messages, and Codes
Finding Software Solutions
Running the System Diagnostics
Troubleshooting Your System
Installing System Options
Installing Drives
Getting Help
Jumpers and Connectors
Abbreviations and Acronyms
Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2001 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, Dell OpenManage, Dimension, Inspiron, Dell Precision, OptiPlex, Latitude, and DellNet are trademarks of Dell Computer
Corporation; MS-DOS is a registered trademark of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation
disclaims any proprietary interest in trademarks and trade names other than its own.
Initial release: 25 Feb 02

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  • Page 1 Corporation; MS-DOS is a registered trademark of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 2: Jumpers And Connectors

    Back to Contents Page Jumpers and Connectors Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide    Jumpers—A General Explanation   I/O Riser Card Jumpers and Connectors   I/O Board Connectors and Buses   Microprocessor Board Connectors   SCSI Backplane Board Connectors   Peripheral Riser Card Connectors   Disabling a Forgotten Password This section provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the system.
  • Page 3   Table A-1. I/O Riser Card Jumper Settings Jumper Setting Description NVRAM_CLR The configuration settings are retained at system boot. (default) The configuration settings are cleared at next system boot. (If the configuration settings become corrupted to the point where the system will not boot, change the jumper setting to 1–2 and boot the system.

  • Page 4: Microprocessor Board Connectors

    Microprocessor Board Connectors for the location and description of the microprocessor board connectors. Figure A-4 Table A-3 Figure A-4. Microprocessor Board Connectors     Table A-3. Microprocessor Board Connectors Connector or Socket Description Interface connector for the microprocessor board and the I/O board FANn Fan connectors 1 through 6 Interface connector for the microprocessor board and the power distribution board...
  • Page 5 Figure A-5 shows the location of the connectors on each side of the SCSI backplane board. Figure A-5. Connectors on the SCSI Backplane Board   Peripheral Riser Card Connectors Figure A-6 Table A-4 for the location and description of the peripheral riser card connectors. Figure A-6.

  • Page 6: Disabling A Forgotten Password

    Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" in the User's Guide. A password jumper on the I/O riser card enables these password features or disables them and clears any password(s) currently in use. To disable a forgotten system password or setup password, perform the following steps.

  • Page 7: Abbreviations And Acronyms

    Back to Contents Page Abbreviations and Acronyms Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide  ampere(s) alternating current analog-to-digital converter ANSI American National Standards Institute APIC Advanced Peripheral Interrupt Controller ASIC application-specific integrated circuit BIOS basic input/output system baseboard management controller bits per inch bits per second...
  • Page 8 DIMM dual in-line memory module Deutsche Industrie Norm dual in-line package direct memory access Department of Communications (in Canada) dots per inch DRAC Dell™ Remote Access Card DRAM dynamic random-access memory DS/DD double-sided double-density DS/HD double-sided high-density error checking and correction extended-data out...
  • Page 9 enhanced graphics adapter EIDE enhanced integrated drive electronics electromagnetic interference expanded memory manager Expanded Memory Specification Enhanced Parallel Port EPROM erasable programmable read-only memory electrostatic discharge ESDI enhanced small-device interface embedded server management Fahrenheit file allocation table Federal Communications Commission feet gram(s) gravities...
  • Page 10 integrated drive electronics interrupt request kilo- (1024) kilobyte(s) KB/sec kilobyte(s) per second kilobit(s) Kbps kilobit(s) per second kilogram(s) kilohertz local area network pound(s) liquid crystal display light-emitting diode low insertion force load number lines per inch low voltage differential meter(s) milliampere(s) milliampere-hour(s)
  • Page 11 megabyte(s) megabit(s) Mbps megabit(s) per second master boot record monochrome display adapter monochrome graphics adapter megahertz millimeter(s) millisecond(s) MTBF mean time between failures millivolt(s) network interface controller NiCad nickel cadmium NiMH nickel-metal hydride nonmaskable interrupt nanosecond(s) NTFS NT File System NVRAM nonvolatile random-access memory one-time programmable...
  • Page 12 Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association power distribution board power distribution board pin grid array personal identification code POST power-on self-test pages per minute PQFP plastic quad flat pack PSDB power-supply distribution board PS/2 Personal System/2 preboot execution environment RAID redundant arrays of independent disks...
  • Page 13 real-time clock single bit ECC SCSI small computer system interface second(s) single-edge contact system event log SDRAM synchronous dynamic random-access memory SIMM single in-line memory module server management bus system management interrupt SNMP Simple Network Management Protocol SRAM static random-access memory SVGA super video graphics array thin film transistor...
  • Page 14 video graphics array VLSI very-large-scale integration VRAM video random-access memory voltage regulator module watt(s) watt-hour(s) extended memory manager eXtended Memory Specification zero insertion force Back to Contents Page      ...

  • Page 15: Other Documents You May Need

    Back to Contents Page Introduction Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide    Other Documents You May Need   Obtaining Technical Assistance Your system is a high-speed server that offers significant service and upgrade features. The system includes the following service features to make troubleshooting and repair easy and effective:...

  • Page 16: System Status Indicators

    Back to Contents Page Indicators, Messages, and Codes Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide    System Status Indicators   LCD Status Messages   Front-Panel Indicators and Features   System Messages   Back-Panel Indicators and Features   System Beep Codes   SCSI Hard-Drive Indicator Codes   Warning Messages   Power-Supply Indicator Codes   Diagnostics Messages   NIC Indicator Codes   Alert Messages...
  • Page 17 Indicator Status Caution No power is available to the system, or the system is not powered on. Blue The system is operating normally. Blinking Amber blinking The system has detected an error and requires attention. Blinking Off Blue blinking The system is identifying itself. NOTE: Systems management software causes the status indicator to blink to identify a particular system.
  • Page 18 SCSI Hard-Drive Indicator Codes Each SCSI hard-drive carrier has two indicators: a busy indicator and a status indicator (see Figure 2-4). The indicators provide information on the status of the respective hard drive. Table 2-2 lists the drive indicator codes. Figure 2-4. SCSI Hard-Drive Indicators  ...

  • Page 19: Power-Supply Indicator Codes

    Blinks green twice per second at equal intervals Drive being prepared for removal Blinks green twice per second at unequal intervals Drive rebuilding Blinks amber four times per second Drive failed Blinks green, then amber, and then off, repeating this sequence every two seconds Predicted failure for the drive Steady green Drive online...

  • Page 20: Lcd Status Messages

    Expansion-Slot Indicator Codes An indicator is located beside each PCI hot-pluggable expansion slot (see Figure 2-7). The indicators show through the back-panel vents. Table 2-5 lists the codes for these indicators. Figure 2-7. Expansion-Slot Indicators     Table 2-5. Expansion-Slot Indicator Code Indicator Indicator Code Expansion-slot power is off.
  • Page 21 SYSTEM ID is a unique name, 5 characters or  This message is for information only. SYSTEM SYSTEM NAME less, defined by the user. You can change the system ID and name in the System Setup program. See SYSTEM NAME is a unique name, 16 characters your system's User's Guide. or less, defined by the user.
  • Page 22 Microprocessor is not installed in socket 1. Install a microprocessor in socket 1 (see "Adding or Replacing a E0780 MISSING CPU 1 Microprocessor" in "Installing System Options"). To identify microprocessor socket 1, see Figure A-4. Faulty or improperly installed microprocessor, "Troubleshooting the Microprocessor Board"...

  • Page 23: Solving Problems Described By Lcd Status Messages

    board. Faulty or improperly installed I/O board or "Troubleshooting the I/O Board" and "Troubleshooting the Microprocessor E13F8 HOST BUS microprocessor board. Board" in "Troubleshooting Your System." E13F8 HOST TO PCI MEM CONTROLLER Faulty or improperly installed memory riser card Ensure that the memory riser cards are properly installed. If the problem E13F8 or microprocessor board.
  • Page 24 sets in the following bank(s): Bank x OS Install Mode is enabled in the Disable OS Install Mode in the System Setup program (see "Using the Amount of available memory limited to System Setup program. System Setup program" in the User's Guide). 256 MB! Loose or improperly connected mouse "Troubleshooting the...
  • Page 25 System configuration data has been Check the System Setup configuration settings (see "Using the System Invalid ESCD Configuration, Resources ignored. Setup Program" in the User's Guide). Reallocated SCSI cable is loose, improperly Check the SCSI cable connection. If the problem persists, add or Invalid SCSI Configuration;...

  • Page 26: System Beep Codes

    "Installing System Options"). Unsupported CPU stepping detected <F10> key was pressed during POST, Create a utility partition on the boot hard drive (see "Using the Dell Utility partition not available but no utility partition exists on the OpenManage Server Assistant CD" in your User's Guide).

  • Page 27: Warning Messages

    1-2-2 DMA initialization failure "Troubleshooting System Memory" and "Troubleshooting the I/O Board" in "Troubleshooting Your System." 1-2-3 DMA page register write/read failure 1-3-1 Main-memory refresh verification failure 1-3-2 No memory installed 1-3-3 Chip or data line failure in the first 64 KB of main memory 1-3-4 Odd/even logic failure in the first 64 KB of main memory 1-4-1 Address line failure in the first 64 KB of main memory 1-4-2 Parity failure in the first 64 KB of main memory 1-4-3 Fail-safe timer test failure 1-4-4 Software NMI port test failure...
  • Page 28 information, see the systems management software documentation. Back to Contents Page      ...

  • Page 29: Finding Software Solutions

    Back to Contents Page Finding Software Solutions Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide    Installing and Configuring Software   Using Software Because most systems have several application programs installed in addition to the operating system, isolating a software problem can be confusing. Software errors can also appear to be hardware malfunctions at first.
  • Page 30   Table 3-1. IRQ Line Assignment Defaults IRQ Line Used By/Available IRQ0 Used by the system timer IRQ1 Used by the keyboard controller IRQ2 Used by interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Used by serial port 1 (COM1 and COM3) IRQ5 Available IRQ6...

  • Page 31: Running The System Diagnostics

    2.  From the utility partition's main menu, select the Run System Diagnostics option from Run System Utilities. See "Using the Dell OpenManage Server Assistant CD" in the User's Guide for additional information about the utility partition. To run the system diagnostics from the diskettes, perform the following steps: 1.

  • Page 32: How To Use The System Diagnostics

    Dell recommends that you choose this option first to increase the chance of tracing the source of the problem quickly. To test a particular device, select Test One Device. For a complete check of the system, select Test All Devices and then select Extended Tests.

  • Page 33: Error Messages

    Tests Allows you to select individual devices to tailor the testing process to your particular needs. You can choose one or more devices from the list. When you choose Tests, four options are displayed: Run Tests, Select, Parameters, and Help. Select Allows you to choose one or more devices from a particular device group.

  • Page 34: Troubleshooting Your System

    Back to Contents Page Troubleshooting Your System  Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide    Safety First—For You and Your System   Troubleshooting the System Battery   Before You Begin   Troubleshooting Power Supplies   External Connections   Troubleshooting System Cooling   Checking Specific System Problems   Troubleshooting the Microprocessor Board   Start-Up Routine   Troubleshooting the I/O Riser Card   System Orientation...

  • Page 35: Start-Up Routine

    "System Messages" in "Indicators, Messages, and Codes." A series of beeps emitted by the system "System Beep Codes" in "Indicators, Messages, and Codes." Alert messages from the Dell OpenManage™ Server Administrator software See "Alert Messages" in "Indicators, Messages, and Codes." The monitor's power indicator "Troubleshooting the Video Subsystem."...

  • Page 36: Closing The Bezel

      Closing the Bezel 1.  Swing the bezel closed until it snaps into place. 2.  Using the system key, lock the bezel. System Covers The system is enclosed by a bezel and two covers. To upgrade or troubleshoot the system, remove the system covers to gain access to internal components. The back cover must be removed before removing the front cover.

  • Page 37: Checking The Equipment

    Removing the Front Cover 1.  Remove the back cover (see "Removing the Back Cover"). 2.  Slide the front cover backward and grasp the cover at both ends (see Figure 5-4). 3.  Carefully lift the cover away from the system. Figure 5-4. Removing and Replacing the Front Cover  ...

  • Page 38: Troubleshooting The Mouse

    System error message indicates a keyboard problem Action 1.  Look at the keyboard and the keyboard cable for any signs of damage. If the keyboard and its cable appear to be free of physical damage and the keys work, go to step 3. If the keyboard or its cable are damaged, continue to step 2.

  • Page 39: Troubleshooting A Serial I/O Device

    Troubleshooting a Serial I/O Device Problem Device connected to the serial port is not working Action 1.  Open the front bezel (see "Opening the Bezel"). 2.  Turn off the system and any peripheral devices connected to the serial port. 3.  Swap the interface cable with a known working cable. If the problem is resolved, the interface cable must be replaced (see "Getting Help"...

  • Page 40: Inside The System

    3.  Ensure that the appropriate drivers are installed and the protocols are bound. 4.  Enter the System Setup program and confirm that the NICs are enabled (see "Using the System Setup Program" in the User's Guide). 5.  Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. 6.

  • Page 41: Troubleshooting A Damaged System

    Excessive humidity Action 1.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.  Remove the back cover (see "Removing the Back Cover"). 3.  Remove the front cover (see "Removing the Front Cover"). 4.

  • Page 42: Troubleshooting System Cooling

    Problem System caution indicator is amber Front-panel status LCD indicates a problem with power supply Power-supply fault indicator signifies a problem Action 1.  Locate the faulty power supply. The power supply's fault indicator is lit (see Figure 2-5). NOTICE: The power supplies are hot-pluggable. The system requires two power supplies to be installed for the system to operate normally. Remove and replace only one power supply at a time in a system that is powered on.
  • Page 43 Problem Error message indicates a microprocessor problem Error message indicates a microprocessor board problem Front-panel status LCD indicates a problem with microprocessors, VRMs, or the microprocessor board A heat sink is not installed for each microprocessor NOTICE: If a microprocessor socket does not have a microprocessor installed, a heat sink blank must be installed for that socket. Action 1.

  • Page 44: Troubleshooting Expansion Cards

    9.  Perform the I/O devices tests in the system diagnostics. If the problem persists, see "Getting Help." Troubleshooting the I/O Board Problem Error message indicating an I/O board problem (expansion-card problem) Action 1.  Observe the precautions in "Safety First—For You and Your System."...

  • Page 45: Troubleshooting System Memory

    Troubleshooting System Memory Problem Faulty memory module Faulty memory riser card Faulty microprocessor board Action 1.  Turn on the system, including any attached peripherals. If there are no error messages, go to step 18. 2.  Enter the System Setup program to check the system memory setting (see "Using the System Setup Program" in the User's Guide for instructions). 3.

  • Page 46: Troubleshooting The Diskette Drive

    18.  Run the system memory test in the system diagnostics. If the test does not complete successfully, see "Getting Help." Troubleshooting the Diskette Drive Problem Error message indicates a diskette-drive problem Action 1.  Enter the System Setup program and verify that the system is configured correctly (see "Using the System Setup Program" in the User's Guide). 2.

  • Page 47: Troubleshooting Hard Drives

    2.  Verify that any required SCSI device drivers are installed on the hard drive and are configured correctly. For instructions on installing and configuring device drivers for the system's integrated SCSI host adapter, see "Using the Dell OpenManage Server Assistant CD" in the User's Guide.
  • Page 48 Faulty hard drive Faulty SCSI backplane board Faulty or loose SCSI cable connections to a RAID controller card Action NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive. 1.

  • Page 49: Installing System Options

    Back to Contents Page Installing System Options Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide    Fan Assembly Tray   Memory Riser Cards   Power Supplies   Memory Modules   AC Power Module   Microprocessor Tray   Expansion Cards   Microprocessors   Peripheral Riser Card   System Battery   I/O Riser Card This section describes how to install the following options:...

  • Page 50: Removing A Cooling Fan

    Removing a Cooling Fan NOTE: The procedure for removing each individual fan is the same. 1.  Loosen the thumbscrew that secures the back cover to the chassis (see "Removing the Back Cover" in "Troubleshooting Your System"). 2.  Slide the back cover backward to the service position. The back cover service position allows you to remove and replace fans without removing the back cover.

  • Page 51: Power Supplies

    1.  Lower the fan into the fan assembly until the fan snaps into position (see Figure 6-2). 2.  Rotate the handle down into the installed position. 3.  Slide the back cover forward. 4.  Tighten the thumbscrew that secures the back cover to the chassis (see "Replacing the Back Cover"...

  • Page 52: Expansion Card Installation Guidelines

    Replacing the AC Power Module 1.  Replace the AC power module by sliding the module into the chassis (see Figure 6-4). 2.  Tighten the thumbscrew that secures the AC power module to the chassis. 3.  Connect the system to the electrical outlet and turn on the system, including any attached peripherals. Expansion Cards The system includes 11 hot-pluggable expansion slots.

  • Page 53: Installing An Expansion Card

    If you install expansion cards, you may have some difficulty in directly determining the bus number of a controller on a particular expansion card. However, the PCI bus scan order listed in Table 6-1 can help you determine the relative numbering of PCI buses within the expansion slots. For example, a PCI controller residing in expansion slot 3 will never have a lower bus number than one in slot 2 because slot 2 precedes slot 3 in the scan order.

  • Page 54: Removing An Expansion Card

    5.  When the card is seated in the connector, close the expansion-card latch and the card-guide latch (see Figure 6-5). 6.  Connect any cables that should be attached to the card. See the documentation that came with the card for information about its cable connections. NOTE: SCSI cables connected from an expansion card to the SCSI backplane board should be routed under the fan assembly tray.

  • Page 55: I/O Riser Card

    Peripheral Riser Card The peripheral riser card provides the communication signals for the CD/diskette assembly and the control panel. Removing the Peripheral Riser Card 1.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.

  • Page 56: Removing The I/O Riser Card

    Removing the I/O Riser Card 1.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.  Remove the back cover (see "Removing the Back Cover" in "Troubleshooting Your System"). 3.  Disconnect the following I/O riser card cables (see Figure 6-7): The system status indicator cable The SCSI cable from the SCSI connector The chassis intrusion switch cable from the INTR connector...

  • Page 57: Memory Upgrade Kits

    2.  Remove the system front cover (see "Removing the Front Cover" in "Troubleshooting Your System"). 3.  Grasp the memory riser card ejectors, and rotate the ejectors up to release the card from the microprocessor board (see Figure 6-8). 4.  Lift the memory riser card straight up to clear the chassis. Figure 6-8.

  • Page 58: Performing A Memory Upgrade

    When you install memory modules, follow these guidelines: Each bank must contain identical modules. You must install memory modules in matched sets of four, two in each memory riser card (see Figure 6-9). Install identical memory modules in sockets A and B for bank 1 before installing modules in sockets for bank 2, and so on. Memory banks must be populated sequentially, which means that there can be no empty banks between the first and last populated banks.

  • Page 59: Installing Memory Modules

    to make sure that the memory modules are firmly seated in their sockets. 7.  Run the system memory test in the system diagnostics. Installing Memory Modules CAUTION: Before you perform this procedure, you must turn off the system and disconnect it from its power source. For more information, see "Safety First—For You and Your System"...
  • Page 60 3.  Remove the back cover (see "Removing the Back Cover" in "Troubleshooting Your System"). 4.  Remove the front cover (see "Removing the Front Cover" in "Troubleshooting Your System"). 5.  Raise the following components to the service position: Memory riser cards (See "Removing the Memory Riser Cards.") Peripheral riser card (See...
  • Page 61 NOTE: A microprocessor and VRM must be installed in the CPU1 and VRM1 sockets, respectively. To identify CPU1 and VRM1 sockets, see Figure A-4. NOTICE: If a microprocessor socket does not have a microprocessor installed, a heat sink blank must be installed for that socket. The following items are included in the microprocessor upgrade kit: A microprocessor A heat sink...
  • Page 62 NOTICE: Be careful not to bend any of the pins when removing the microprocessor. Bending the pins can permanently damage the microprocessor. 8.  Lift the microprocessor out of the socket and leave the release lever up so that the socket is ready for the new microprocessor (see Figure 6-13). 9.

  • Page 63: System Battery

    System Setup program and displays the microprocessor ID number, operating speed, processor bus, and cache information. 23.  Press <F2> to enter the System Setup program, and check that the microprocessor categories match the new system configuration (see "Using the System Setup Program" in your User's Guide). 24.

  • Page 64: Installing Drives

    Back to Contents Page Installing Drives Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide    SCSI Interface Cables   SCSI Configuration Information   Peripheral Bay   External SCSI Tape Drive   SCSI Hard Drives   CD and Diskette Drives   Installing a RAID Controller Card   Configuring the Boot Device Your system features a hard-drive bay that contains up to eight 1-inch SCSI hard drives. Your system also features a peripheral bay that can be used for an additional four 1-inch SCSI hard drives or an internal tape drive.

  • Page 65: Installing A Scsi Hard Drive

    4.  Slide the tape drive into the peripheral bay. 5.  Connect the tape drive's power cable to the power distribution board and to the tape drive. 6.  Connect the tape drive's interface cable to the tape drive and to the I/O riser card. 7.

  • Page 66: Removing A Scsi Hard Drive

      NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier. Doing so can damage the partially installed carrier's shield spring and make it unusable. Ensure that the adjacent drive carrier is fully installed. 4.

  • Page 67: Configuring The Boot Device

    Figure 7-2. Removing and Replacing the CD/Diskette Drive Tray   Installing a RAID Controller Card Follow these general guidelines when installing a RAID controller card. For specific instructions, see the documentation supplied with the controller card. CAUTION: Before you perform this procedure, you must turn off the system and disconnect it from its power source. For more information, see "Safety First—For You and Your System"...
  • Page 68    ...

  • Page 69: Getting Help

      Dell Contact Numbers Help Overview This section describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to contact Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: 1.

  • Page 70: Autotech Service

    Numbers." TechFax Service Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate.

  • Page 71: Dell Contact Numbers

    Dell Contact Numbers The following table provides country-specific access codes and telephone numbers, websites, and email addresses that you can use to contact Dell. The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 72 Country Code: 32 Corporate Sales 02 481 91 00 02 481 92 99 City Code: 2 Switchboard 02 481 91 00 Website: support.euro.dell.com     E-mail: tech_be@dell.com    E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/    Bermuda General Support 1-800-342-0671 Brazil Customer Support, Technical Support 0800 90 3355 Tech Support Fax 51 481 5470 International Access Code:...
  • Page 73 Switchboard 45170100 Fax Technical Support (Upplands Vasby, Sweden) 46 0 859005594 Fax Switchboard 45170117 Website: support.euro.dell.com    E-mail: den_support@dell.com    E-mail Support for Servers: Nordic_server_support@dell.com Dominican Republic General Support 1-800-148-0530 El Salvador General Support 01-899-753-0777 Finland (Helsinki) Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81...
  • Page 74 Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 Country Code: 81 Technical Support (Dell Precision™, OptiPlex™, and Latitude™) toll free: 0120-1984-33 City Code: 44 Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894 24-Hour Automated Order Service 044 556-3801 Customer Care 044 556-4240 Business Sales Division (Up to 400 employees)
  • Page 75 Country Code: 47 Switchboard 671 16800 Fax Technical Support (Upplands Vasby, Sweden) 46 0 85 590 05 594 Fax Switchboard 671 16865 Website: support.euro.dell.com      E-mail: nor_support@dell.com    E-mail Support for Servers: Nordic_server_support@dell.com      Panama General Support 001-800-507-0962 Peru General Support 0800-50-669 Poland (Warsaw) Customer Service Phone  57 95 700 Customer Care  57 95 999...
  • Page 76 City Code: 8 Website: support.euro.dell.com      E-mail: swe_support@dell.com    E-mail Support for Latitude and Inspiron:    Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com    E-mail Support for Servers: Nordic_server_support@dell.com      Switzerland (Geneva) Technical Support (Home and Small Business) 0844 811 411 Technical Support (Corporate) 0844 822 844...
  • Page 77 Customer Technical Support (Home sales purchased via www.dell.com) toll free: 1-877-576-3355 Customer Service (Credit return authorization numbers) toll free: 1-800-624-9897 National Accounts (Computers purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]): Customer Service and Technical Support (Return material authorization toll free: 1-800-822-8965...

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