Requesting Service; Diagnosing Tv Operational Issues; There Is A Problem With The Picture; Testing The Picture - Samsung UN49KS8500 E-Manual

Requesting service

Settings Support
" This function is not available in specific geographical areas.
You can request service when you encounter a problem with the TV. Select
agree to the terms and conditions for the service request. Select
matching the problem that you encountered, and then select Send.

Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.
Settings Support
You can use the Picture Test
You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet
connection, and run the Smart Hub and TV factory reset functions.

There Is a Problem with the Picture

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings Support
Before you review the list of problems and solutions below, use
problem is caused by the TV.
or faults.
The problem
Flickering and
Dimming
Component
Connections/Screen
Color
Request Support
Try Now
Self Diagnosis
Try Now
to help diagnose video issues and the
Self Diagnosis Start Picture Test
Start Picture Test displays a high definition picture you can examine for flaws
If your Samsung Television is flickering or dimming sporadically, you may need to
disable some of the energy efficiency features. Disable
Settings System
Settings System
Settings System Eco Solution
If the color on your Samsung television screen is not correct or the black and white
colors are off, run Start Picture Test
Start Picture Test).
If the test results indicate that the problem is not caused by the TV, do the following:
● Confirm that the video input connectors are connected to the correct external device video
output connectors.
● Check the other connections as well. If the TV is connected to an external device via
a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper
connectors.
Request Support
Sound Test
Start Picture Test
Try this!
Eco Solution Energy Saving
Eco Solution Eco Sensor), or
Motion Lighting).
( Settings
Request Support, and then
again, select the item
to diagnose sound issues.
to determine if the
Energy Saving Mode
Mode), Eco Sensor (
Motion Lighting (
Support Self Diagnosis
(