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Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings
Support
After consenting to our service agreement, you can use
Samsung service technician diagnose your TV, correct problems and update your TV's software remotely via the
web. You can also turn
You can also start this function by pressing and holding the
This function requires an Internet connection.
Finding the contact information for service
Settings
Support
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's
software version, Open Source License and other information you may need to get service support from a Samsung
call agent or the Samsung website.
You can also view information by scanning the QR code of your TV.
You can also start this function by pressing and holding the
control, press and hold the
information pop-up window appears.
Requesting service
Settings
Support
You can request service when you encounter a problem with the TV. Select the item matching the problem that you
encountered, enter the required item, move the focus to Next, and then press the Select button. Select
Now
Send
or
Schedule Appointment
Contact Centre will contact you to set up or confirm your service appointment.
You must agree to the terms and conditions for the service request.
This function may not be supported depending on the geographical area.
This function requires an Internet connection.
Remote Management
Remote Management
on and off.
About This TV
(Play) button for 5 or more seconds. Continue holding the button until the customer
Device Care
Request
Try Now
Remote Management
button for 5 or more seconds.
Try Now
button for 5 or more seconds. For the standard remote
Request Support
Try Now
Send. Your service request will be registered. The Samsung
- 182 -
to access Remote Support and have a
Request
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