Troubleshooting - TP-Link TL-MR3020 Quick Installation Manual

4
Router Con gurations
3G/4G Router Mode
3 Choose the Internet Access type, and
1 Go to Status and check the
then click Next. Here we recommend
3G/4G status. When the 3G/4G
3G/4G Only.
USB Modem is identified, go to
the next step.
2 Go to Quick Setup and click Next.
WISP Client Router Mode
1 Go to Quick Setup and click Next.
2 Choose your WAN Connection Type
and click Next to continue. Usually we
use Dynamic IP as the WAN
Connection Type.
a) If PPPoE is selected, please enter the
User Name and Password given by
your WISP. Then click Next.
NOTE: After the rebooting, please reconnect to the network according to Step 3 Connect to Network.
If Wireless Security is enabled, you need to enter the password you've just set to successfully finish the connecting.
AP mode
There are four types of sub-mode under AP mode: Access Point(AP), Repeater, Bridge and Client. You can directly use its default mode Access Point without any further configuration after pluging the WAN cable into the Ethernet
Port. While, if you want to use the other three modes, please refer to the User Guide included on the resource CD for their detailed configuration.

Troubleshooting

T1. What should I do if I don't know or forget my login
password?
(1) Restore the Router's configuration to its factory default
settings. With the Router powered on, press and hold the
WPS/RESET button on the rear panel for 8 to 10 seconds
before releasing it.
(2) Use the default user name and password: admin, admin.
(3) Try to configure your Router once again by following the
previous step of this QIG.
T2. What should I do if I cannot log in the Web-Management
page after I have successfully connected the Router?
You need to configure your PC(s) to "Obtain an IP address
automatically" and "Obtain DNS server address
automatically".
As for this, please follow the instructions below.
(1) For Windows XP:
Click "Start -> Control Panel -> Network and Internet
Connections -> Network Connections".
For Windows 7:
Click "Start -> Control Panel ->Network and Internet ->
View network status and tasks -> Change adapter
settings".
(Continued)
Select your Location and Mobile ISP.
4
Then click Next.
NOTE:
If you can't find your location in the
pull-down menu, please tick "Set the
Dial Number, APN, Username and
Password manually" to manually set
them according to the information your
3G/4G ISP provides.
If Dynamic IP is selected, set the MAC Clone
b)
page and click Next.
c)
If Static IP is selected, please enter the IP
Address and Subnet Mask given by your
WISP. Then click Next.
For Windows Vista:
Click "Start -> Control Panel ->Network and Internet
-> View network status and tasks -> Manage network
connections".
(2) Right-click "Local Area Connection", and then click
"Properties".
(3) Select "Internet Protocol (TCP/IP)" in Windows XP/2000 or
"Internet Protocol Version 4 (TCP/IPv4)" in Windows Vista/7.
Then click "Properties".
(4) Select "Obtain an IP address automatically" and "Obtain
DNS server address automatically". Then click "OK".
T3. What should I do if I cannot get Internet access with an
identified 3G/4G USB modem?
(1) Please insert a suited SIM/UIM card into the 3G/4G USB
modem correctly.
(2) Please plug your 3G/4G USB modem directly into your PC
and disable the PIN verification via modem utility.
(3) Please verify that your Internet connection is working on
your PC.
(4) Ask your ISP for the latest dial number and APN, correct the
pre-set information manually.
Set your wireless parameters. It's
5
recommended that you edit the following two
items, and then click Next.
3 Click Survey button to find the available wireless
networks.
4 Select the target wireless network and click
Connect.
T4. What should I do when the "Unknown Modem" message
displays?
(1) Please go to our website: www.tp-link.com, click the tab
"Support" and select "3G/4G USB Modem Compatibility
List".Then please check and make sure that your 3G/4G USB
modem is on the compatibility list.
(2) If your 3G/4G USB modem is on our list but the Router shows
"Unknown Modem", please go to our website to download
the latest firmware or bin file and upgrade the Router.
(3) If the latest firmware or bin file cannot support your modem,
please contact our technical support.
T5. How to update the firmware?
We're continuously testing newly emerged 3G/4G modem
(1)
worldwide to provide the best compatibility between our
3G/4G Router and the 3G/4G USB modems. To enjoy the best
user experience, we strongly suggest that you download the
latest firmware from our website:
http://www.tp-link.com/en/support/download/
Click Reboot to make the settings
6
take effect.
NOTE:
After the rebooting, please
reconnect to the network
according to Step 3 Connect to
Network.
5 The SSID and BSSID will be automatically
filled into the wireless setting figure. Choose
the Key type and fill in the Password
according to the target wireless network.
Set the Local SSID as your local wireless
network name. Then click Next.
6 Click the Reboot button to make your wireless
configuration take effect and finish the Quick
Setup. (You're recommended to go to
Wireless -> Wireless Security to set up the
wireless security.)
(2) Choose menu " System Tools -> Firmware Upgrade", and
then you can update the latest version of firmware for the
Router on the following screen.
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