Dell SE2417HG User Manual page 34

Synchronization
problems
Safety related issues
Intermittent
problems
Missing color
Wrong color
Image retention from
a static image left
on the monitor for a
long period of time
Video ghosting or
overshooting
34
| Troubleshooting
∞ Reset the monitor to Factory Settings (Factory Reset).
∞ Perform monitor self-test feature check to determine if the
scrambled screen appears in self-test mode.
∞ Check for bent or broken pins in the video cable connector.
∞ Restart the computer in the safe mode.
∞ Do not perform any troubleshooting steps.
∞ Contact Dell immediately.
∞ Ensure that the video cable connecting the monitor to the computer
is connected properly and is secure.
∞ Reset the monitor to Factory Settings (Factory Reset).
∞ Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode.
∞ Perform monitor self-test feature check.
∞ Ensure that the video cable connecting the monitor to the computer
is connected properly and is secure.
∞ Check for bent or broken pins in the video cable connector.
∞ Change the Color Setting Mode in the Color Settings OSD to
Graphics or Video depending on the application.
∞ Try different Preset Modes in Color settings OSD. Adjust R/G/B value
in Custom Color in Color settings OSD.
∞ Change the Input Color Format to RGB or YPbPr in the Color
settings OSD.
∞ Run the built-in diagnostics.
∞ Use the Power Management feature to turn off the monitor at all
times when not in use (for more information, see
modes).
∞ Alternatively, use a dynamically changing screensaver.
∞ Change the Response Time in the Display OSD to Fast or Normal
depending on your application and usage.
Power management