Troubleshooting Guide - Shark NV750 Series Owner's Manual

TROUBLE-
Vacuum is not picking up dirt. No suction or light suction
SHOOTING
• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting back into the vacuum.
GUIDE
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzles and accessories for blockages; clear blockages if required.
Vacuum lifts area rugs
• Turn off the unit to disengage the brush roll and restart with the POWER button for suction only cleaning.
Brush roll does not spin
• Pull the handle toward you and release the floor nozzle to disengage the auto-off feature.
• Make sure that the carpet height selector is not on the HARD FLOOR setting.
• Immediately turn off and unplug vacuum, disconnect the nozzle and remove blockage before reconnecting and turning vacuum back on.
Vacuum turns off on its own
• If the hose connection is not properly latched, it can cause a poor electrical connection and the hose can come loose and power vacuum OFF.
1. Turn the unit off; unplug the vacuum.
2. Empty the dust cup and clean filters.
3. Check for blockages in hose, accessories and inlet openings.
4. Remove cord from cord hook so hose latch can be seen and engaged. Reassemble.
5. Ensure hose latch makes an audible "click" where the hose meets the back of the vacuum. Also, make sure the hose latch makes a "click" where the wand plugs into the neck of
the floor nozzle, and where the handle plugs into the wand. The connection of the back of the dust cup to the hose often requires additional force. Ensure you hear the audible
click.
6. Pull on hose to ensure latch is fully engaged.
7. If latch is not flush to hose connector, hose is not fully engaged.
8. Plug in the vacuum.
9. Restart the vacuum.
• This vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Should this occur,
perform the following steps to restart the motor thermostat:
1. Turn the unit off.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters.
4. Check for blockages in hose, accessories and inlet openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Restart the vacuum.
Note: If vacuum still does not start, contact Customer Service at: 1-800-798-7398.
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