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Troubleshooting
The Air purifier does not
seem to work
No clean air is delivered
or performance is poor
Abnormal noise during
operation
APPENDIX
Disposal: Do not dispose this product as unsorted waste. Collection of such waste must be handled
separately as special treatment is necessary.
Recycling facilities are now available for all customers at which you can deposit your old electrical
products. Customers will be able to take any old electrical equipment to participating civic amenity
sites run by their local councils. Please remember that this equipment will be further handled during the recycling
process, so please be considerate when depositing your equipment. Please contact the local council for details
of your local household waste recycling centres.
Please, for your own convenience, make these simple checks before calling the service
line.
If the unit still fails to operate call: 0871 620 1057 or complete the online form
1. Is the unit plugged into the mains?
2. Is the power supply working?
3. Have you followed the troubleshooting suggestions?
4. Have you cleaned or changed the filters if the unit lost efficiency?
5. Switch the unit off and wait three minutes to see if the issue is resolved. Restart the
unit.
Is the power plug disconnected from the wall socket? Is the socket
switched on?
The filter cover panel may not be installed properly, please re-
install.
Please ensure filters are cleaned and the packing was removed
before installing the filter cartridge
Ensure unit is only operating with a filter cartridge
Set the unit to high fan speed
Investigate if the air purifier is used in a room matching its size
and enough operation time is allowed for larger rooms
Check if the filter cartridge packing was removed during the filter
change
Air inlet or outlets may be blocked. Remove obstruction and try
again. If this fails contact ElectrIQ support centre
UK PRODUCT SUPPORT
www.electriQ.co.uk
Office hours: 9AM - 5PM Monday to Friday
www.electriQ.co.uk
pUnit 2, The Nursery
Berristow Lane
South Normanton
Derbyshire, DE55 2FX
9
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