Warranty Information; Contact Information - Wisco Industries 421 Manual

LIMITED WARRANTY / RETURN POLICY
Wisco Industries, Inc. warrants its equipment against defects in materials and workmanship subject to the
following conditions:
Should any product fail to function in its intended manner under normal use within the limits defined in this
warranty, Wisco Industries will determine if the item is to be repaired or replaced by Wisco Industries. Failure to
follow authorizing instructions may void any claim and/or warranty.
• Contact Wisco Industries for repair/replacement by calling (608) 835-3106 or toll free (800) 999-4726. You can
also email us at: contact@wiscoind.com
• An authorizing RMA number must be obtained through Wisco Industries BEFORE any warranty issues can
be resolved. Failure to do so in advance may void the warranty/claim resulting in Wisco Industries not being
responsible for any incurred expenses and/or charges.
• At time of call, Wisco Industries will assist you in:
- getting your unit replaced/exchanged
- and/or obtaining repair parts
- and/or authorizing a service agent
This warranty covers products shipped to the 48 contiguous Unites States, Hawaii, and metropolitan areas of
Alaska and Canada only. Warranty for international or areas not listed above will consist of replacement of parts
only. There will be no labor coverage, and parts must be shipped to an address within the 48 contiguous United
States, Hawaii, and metropolitan areas of Alaska and Canada only.
Time Period
One year from date of shipment from our manufacturing facility. Parts replaced under this warranty are warranted
for the unexpired portion of the original product warranty only.
Exclusions
The following conditions are not covered by warranty:
• Equipment failure relating to improper installation and improper utility connection or supply.
• Equipment that has not been properly maintained or damage from improper cleaning and/or water damage to
controls.
• Equipment that has not been used for its intended purpose or has been subject to misuse or misapplication,
neglect, abuse, accident, alteration, negligence, damage during subsequent transit, delivery or installation, fire,
flood, riot, or act of god.
• Equipment that has the model number or serial number removed or altered.
WISCO INDUSTRIES, INC. DISCLAIMS AND EXCLUDES ANY AND ALL OTHER EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY AND ALL WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
Buyer agrees that its SOLE AND EXCLUSIVE REMEDY against Wisco and Wisco's SOLE AND EXCLUSIVE
LIABILITY arising out of any defect or nonconformity in the product shall be replacement/exchange of such
nonconforming countertop food service equipment at Wisco's expense. No countertop food service equipment
shall be returned without Wisco's consent. IT IS AGREED THAT WISCO'S MAXIMUM LIABILITY SHALL NOT IN
ANY CASE EXCEED THE SALE PRICE FOR THE COUNTERTOP EQUIPMENT CLAIMED TO BE DEFECTIVE OR
NONCONFORMING.
Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Glass, plastic enclosures/
panels, door assemblies, light bulbs, and wire pizza oven heating elements.
SHIPPING DAMAGE
If the outside packaging of your order is visibly dented, crushed, torn, or otherwise significantly damaged, or if
you move the carton and you hear broken glass, please reject the shipment while driver is still with you if possible.
Please call us at (800) 999-4726 or email contact@wiscoind.com to notify us of the issue. We will confirm the
damage with the carrier and reship your order immediately.
RETURN POLICY
You may return any unused, undamaged items within 30 days of receipt. We will issue a refund in the form of your
original payment less a 20% restock fee. All returns must be received in resalable condition. Wisco Industries will
not accept a return with shipping damage. Wisco Industries will not reimburse any shipping and handling fees.
If you would like to return an item, please call us at (608) 835-3106 or toll free at (800) 999-4726. Ask for our Food
Service Equipment Division. You may also email us at: contact@wiscoind.com. You will be given an RMA number
and return instructions. We cannot accept returns without an RMA number. Please be sure to include a copy of
the packing list with the return.
1 YEAR REPLACEMENT/EXCHANGE
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