Troubleshooting Print Quality; Tools - Datamax Workstation w1110 User Manual

Symptom
Paper Sensor Blocked Adhesive, dirt or remnants of a label
Paper Calibration
No Top-of-Form
Found
Present Sensor
Hardware

Troubleshooting Print Quality

Tools

• Datamax-O'Neil approved media
• Magnifying lens
• Barcode verifier and grading system
• Printhead cleaning card
• Printhead cleaning pen
Causes
may be covering the sensor.
The main controller board may be
faulty.
The Top-of-Form sensor failed the
"Calibrate Sensors" calibration due to a
faulty sensor.
The characteristics of the media may
not be sensed by the printer. (Ex. gap,
notch, mark)
The gap or mark was not found.
The label image size exceeded the
maximum of 99 inches.
There may be dirt or debris obstructing
the Top-of-Form sensor.
There may be a poor connection.
The Present Sensor module may be
faulty.
1. Clean the debris from the sen-
sor.
2. Perform "Calibrate Sensors"
calibration.
Contact your technical support
representative.
Contact your technical support
representative.
1. Set the paper mode to continu-
ous.
2. Install different media.
1. Ensure the Top-of-Form type has
been set correctly.
2. Install different media.
1. Check the print mechanism for a
paper jam.
2. Calibrate the printer for the
media being used.
1. Clean the debris from the sen-
sors.
2. Perform "Calibrate Sensors"
calibration.
3. Perform "Paper Calibration".
Contact your technical support
representative.
Contact your technical support
representative.
61
Troubleshooting | 6
Solutions
Workstation Series User's Guide