Frequently Asked Questions (Faq) - Security-Center TV7203 Installation Instructions Manual

B. Frequently asked questions (FAQ)
Q. What do I do if I forget my password?
A. Every access to the CMOS network camera requires an authentication. If you are one of the managing
users, ask your administrator for your password. If you are the administrator, there is no way of reactivating
the root password. The only way of accessing the CMOS network camera is to press the reset button on the
rear of the camera to restore the factory-set parameters and then reconfigure the system.
Q. Why does no video appear from the CMOS network camera following authentication?
A. This problem can be caused by various factors:
1. If you have just installed the CMOS network camera and see no video, check the video modulation on the
configuration page.
2. Reduce the security level of the Internet Explorer to enable installation of the plug-ins.
3. If this problem recurs, the users are possibly working at a higher level than is permitted by the system.
Q. What is the plug-in for?
A. The plug-in provided by the CMOS network camera is used for showing video streams in the Internet
Explorer. If your system does not permit the installation of plug-in software, reduce the security level of the
web browser. Consult your network administrator.
Q. Why is there a difference between the timestamp and the system time of the PC/notebook?
A. The timestamp is based on the system time of the CMOS network camera. This is supplied by an internal
realtime clock and can automatically be synchronised with a time server if the CMOS network camera is
connected to the Internet and the function is enabled. Differences of an hour or more are caused by the time
zone setting.
Q. Why is the picture not refreshed regularly?
A. If you use a modem, the bandwidth of the PPP connection is much less that with an Ethernet connection. If
the timestamp difference is unstable, reduce the UART FIFO for reception and transmission under Modem
Properties in the Control Panel. If you use the Ethernet, the reason may be the length of time required to
store snapshots in memory after an event occurs.
Q. How many users can watch the video simultaneously?
A. The number of users is restricted to 20. However, the video quality depends on the network bandwidth.
Q. How fast is the video rate of the CMOS network cameras?
A. The MPEG4 Codec can internally process 30 frames a second. However, the overall quality depends on
various coefficients.
1. Data throughput in the network
2. Shared bandwidth
3. Number of users
4. The visible "complicated" objects result in large image files.
5. The settings on your PC that are responsible for displaying pictures.
The transmission rate of a normal local network can reach over 200 kilobytes per second and approximately
10 to 20 frames per second.
Q. How can I keep access to video streams of the CMOS network camera as secure as possible?
A. The CMOS network camera was developed for surveillance purposes and has many flexible interfaces.
User authentication and special confirmation during installation can prevent unauthorised access to the
CMOS network camera. You can also change the HTTP port to a non-public number. Check the system log
for abnormal activities and their causes.
Q. How fast can the CMOS network camera check the state of the digital inputs?
A. The CMOS network camera checks the input state in less than half a second. However, to avoid the
conditions of a repeated check and ensure a correct functioning of equipment connected to the digital
outputs, the CMOS network camera delays for 3 seconds after each adaptation of the condition. You can
modify this according to your own specific applications. During this period, other conditions are ignored.
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