Kenmore Elite 796.2947 Use & Care Manual page 36

TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Problem
Washer will not drain water
Poor stain removal
Bleach does not dispense
Premature dispensing of bleach Bleach dispenser filled for future
Incomplete or no dispensing of
detergent
Possible Cause
Kinked drain hose.
Drain located higher than 96 in.
above the floor.
Proper options not selected.
Previously set stains.
Bleach dispenser cover is not properly
installed.
Bleach dispenser is dirty or clogged.
load.
Overfilling the bleach dispenser.
Detergent compartments clogged
from incorrect filling.
Too much detergent used.
Insufficient water supply.
Normal residue.
Ensure that the drain hose is not kinked.
Make sure that the drain hose is no higher
than 8 ft. above the bottom of the washer and
is no more than 5 ft. away from the washer.
Heavier soils and tougher stains may require
extra cleaning power. Select SOAK or STAIN
TREAT to boost the cleaning power of the
selected cycle.
Articles that have previously been washed
may have stains that have been set. These
stains may be difficult to remove and may
require hand washing or pre-treating to aid
in stain removal.
Make sure that the bleach cover is properly
installed and snapped into place before the
beginning of the cycle.
Lift out the bleach dispenser cover and
clean out the reservoir. Lint and other foreign
debris that collects in the inside the dispenser
may prevent proper dispensing of the bleach.
You cannot store bleach in the dispenser
for future use. The bleach will be dispensed
every load.
Overfilling the bleach dispenser will cause
the bleach to dispense immediately, which
will damage items in the tub. ALWAYS
measure bleach, but never fill above the
MAX line on the dispenser. One cup of bleach
is normal, but never add more than one cup.
Make sure that detergent and additives are
put into the correct dispenser compartments.
If liquid detergent is used, make sure that
the liquid detergent cup and insert are in
the detergent compartment. If powdered
detergent is used, make sure that the liquid
detergent cup and insert are not used. For
all detergent types, always make sure that
the dispenser drawer is fully closed before the
start of the cycle.
Make sure that the suggested amount of
detergent is used per the manufacturer's
recommendations. You may also dilute the
detergent with water to the maximum fill line
on the compartment to avoid clogging. Use
only HE (High- Efficiency) detergent.
NOTE: Always use as little detergent as
possible. High-Efficiency washers need very
little detergent to achieve optimum results.
Using too much detergent will cause poor
wash and rinse performance and may
contribute to odors in washer.
Make sure that both hot and cold water
faucets are turned on all the way.
It is normal for a small amount of detergent
to remain in the dispenser. If this residue
builds up it can interfere with normal
dispensing of products. Refer to the cleaning
instructions on page 29.
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Solutions