Do you have a question about the WH1302 and is the answer not in the manual?
Questions and answers
Peta
March 14, 2025
I have power to my water heater and my heating system of approx 14V but I’m still getting 3 red flashing lights. How can I clear the fault and use both systems please?
1 comments:
Mr. Anderson
March 14, 2025
To clear the fault for the Whale WH1302 water heater with 3 red flashing lights, turn off the DC power supply. Once the lockout is cleared, you can turn the power back on and use the system again.
Thank you for purchasing this Whale® product. For over 6 0 years Whale has led the way in the design and manufacturer of freshwater and waste systems including:- plumbing, faucets, showers and pumps for low voltage applications. The company and its products have built a reputation for quality, reliability and innovation backed up by excellent customer service.
PRINCIPLES OF OPERATION The Whale® Water Heater Mk II is a gas and electric storage water heater. The unique design has a 13L capacity hot water tank and incorporates versatile controls for low current draw or fast heat up settings. With robust insulation and no removable flue cover, the Whale®...
• Do not smoke • Shut off gas connection Ensure that the system is thoroughly checked by a registered gas engineer at a Whale Approved Service Centre or by a member of the Whale Service Engineer Network. The Water Heater must not be operated in the following situations: •...
The Whale® Water Heater Kit contains: Quantity Description Water Heater Water Heater Screws Flue Assembly Flue Assembly Screws 3.5m Control Panel Cable (WH1302 Only) Control Panel Control Panel Screws Hot Water Flexible Connector Pressure Relief / Drain Valve Assembly ⅜ Male Adaptor ”...
Before installation, ensure that the appliance has been supplied in good condition and if damaged, do not install. Contact Whale Support, +44 (0)845 217 2933. A competent person must install the appliance in accordance with the appliance installation instructions. This appliance is for use with LPG (see appliance data plate) and mains electricity (230V a.c.).
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Step 1 Find Suitable Location For Water Heater Installation Consider the following 7 points: For weight distribution in caravans, the Water Heater must be positioned as close to the axle as possible. The installer must avoid locating the Water Heater at the very rear and the very front of the vehicle.
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iv) Reinforce the cut out with wooden batons (minimum 20mm wide).This may require insulation in the wall to be removed. Flue Hole Wooden Batons Fig. 8 Reinforce Flue Hole Step 3 Attaching The Flue To The Caravan Apply sealant to seal flue box on the caravan side wall of the flue sealing face, ensuring each screw hole is surrounded by sealant.
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Step 6 Fitting the Drain Pipe (see Fig. 14) When the Water Heater is in place on the floor, mark a location for where the pressure relief / drain valve discharge pipe will come through the floor. Carefully remove the Water Heater and drill a hole in the floor, minimum diameter 20mm, ensuring that there are no obstructions on the underside of the vehicle i.e.
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Option 2 - Mounting of Duo Whale Control Panel The Whale Duo Control Panel requires a cut out 118mm wide x 64mm high. Feed the wires through the cut out in the wall and locate into desired position. Secure with 2 screws (No.4 x ⁄...
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The electrical supply must be connected to a 10 amp fused spur provided with an all-pole disconnection and the appliance must be earthed. If the supply cord is damaged, it must be replaced by Whale, a Whale Approved Service Engineer or a Whale Approved Service Centre.
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Step 12 Connection to Cold Water Supply (see Figs. 23 & 24) The Whale® Water Heater is fitted with a Whale® 12mm Quick Connect fitting on the cold water inlet to fit to Whale® semi rigid tubing. Various plumbing adaptors are included to assist with these connections as follows:- To connect directly to 10mm ( ⁄...
Please note: In cold temperatures, the water in the supply pipework may freeze and prevent filling. Check that all the gas and/or electricity supplies are turned on. Option 1 - Whale Water Heater Control Panel Diagnostic LED Gas Lit LED...
The Whale® Water Heater must be checked periodically by a Whale® Authorised Service Engineer, or competent person, at least annually. This must be completed according to the practice in the country where it is used and according to the Whale®...
Ensure propane is used at temperatures below +5°C. Clear lockout as described No flame detected above. Check there is water in the appliance. Whale recommends you wait at least 5 to 10 minutes to allow the heater to cool before clearing lockout as described above Overheat...
The drain valve must be left in the “open” position to ensure all the water drains out. SERVICE SUPPORT DETAILS For installation or serviceable parts advice please contact Whale® Customer Support: Tel: +44 (0)845 217 2933 Email: info@whalepumps.com EU DECLARATION OF CONFORMITY Description of Equipment: Gas and Electric Storage Water Heater Manufacturer’s Declaration...
Illustrations are for guidance purposes only. Please note that by contacting Whale Support you will be indicating your consent to receiving product updates, recall information, help guides and appropriate marketing messages from us via post, email or telephone unless you indicated an objection to receiving such messages.
Need help?
Do you have a question about the WH1302 and is the answer not in the manual?
Questions and answers
I have power to my water heater and my heating system of approx 14V but I’m still getting 3 red flashing lights. How can I clear the fault and use both systems please?
To clear the fault for the Whale WH1302 water heater with 3 red flashing lights, turn off the DC power supply. Once the lockout is cleared, you can turn the power back on and use the system again.
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