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NOTE:
If RAID fails and the HP D2D Backup System is still functioning, you can also get
information, including license keys, by generating a Support ticket (from the Administration-Support
web page).
Before replacing a RAID controller — a note about licenses
The Smart Array Advanced Pack (SAAP) is required to enable RAID 6 support. You must reinstate
the SAAP license, if you replace the motherboard/P410i on the HP D2D4312 products or if you
replace one of the P41 1 cards on an HP D2D4312 product.
If you do not reinstate the license, the system will experience one of the following symptoms :
Very slow product performance (Running as RAID 5 access to the disks, if the arrays had not
failed themselves)
Refusal to create the storage (if the storage arrays have failed and need to be rebuilt from
scratch)
NOTE:
It is not necessary to reinstate the license with the P812 card.
The units are shipped with paper copies of the SAAP license. If you no longer have this license
and the board is still working, make a note of the license before you replace the motherboard. If
it is not working, contact HP Support.
1.
Reboot the system.
2.
During the POST screen, when advised, hit any key to see further messages.
3.
Enter the Smart Array POST ORCA utility by pressing [F8] when advised during the POST
messages.
4.
Select the Manage Licenses option in the Smart Array menu, and then select View Licenses.
5.
Make a note of the licence key reported. This key is unique to the system and can be used
for any replacement Smart Array card (or HP D2D4312 motherboard).
P410i controller failure (HP D2D4312)
If the P410i card fails, you must replace the motherboard.
IMPORTANT:
into the same slot from which they were removed. See also the rear view drawings in Chapter 1.
Make sure the card is connected to its cache module. (Follow the cables back to identify to which
card each battery is connected.)
Replace the P410i card as described in the appropriate Maintenance and Service guide and then
reinstate the SAAP license.
1.
Reboot the system.
2.
During the POST screen, when advised, hit any key to see further messages.
3.
Enter the Smart Array POST ORCA utility by pressing [F8] when details for the P410i card
are displayed.
4.
Select the Manage Licenses option in the Smart Array menu, and then select Install Licenses.
5.
Enter the licence key previously noted.
P41 1 controller failure (HP D2D4312)
IMPORTANT:
slot from which they were removed. See also the rear view drawings in Chapter 1. Make sure the
card is connected to the BBWC. (Follow the cables back to identify to which card each battery is
connected.)
20
The HP SmartArray P410i and P41 1 RAID controllers and HP SAS expander card (HP D2D4312)
When replacing the motherboard/P410i controller be sure to always replace cards
When replacing the P41 1 controller be sure to always replace cards into the same
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Table of Contents
Troubleshooting
