ClearView WiFi-2MP-BL100 Faq Manual

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WiFi-2MP-BL100 FAQ Manual
Version 1.0.0

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Summary of Contents for ClearView WiFi-2MP-BL100

  • Page 1 WiFi-2MP-BL100 FAQ Manual Version 1.0.0...
  • Page 2 Attention The manual doesn’t cover all the WIFI-2MP-BL100 bugs. You are welcome to contact us if there are any unknown problems and we can add them into the manual to perfect it with better service for our customers.
  • Page 3: Table Of Contents

    My WIFI-2MP-BL100 is off line from time to time........... 1 What if network upgrade failed? ................1 I can use “Ping” to test that the WIFI-2MP-BL100 is on line after upgrade, but fail to log in..........................1 There is no code stream when I log in and the network program restarts constantly after upgrade.
  • Page 4 Day/night config switch is invalid................6 Device is leaking water....................7 WIFI-2MP-BL100 failed to recognize SD card............7 Config info is mismatched with real situation after WIFI-2MP-BL100 working for a while............................7 Power adapter is unsteady..................7 SD card failed to store video.
  • Page 5: Network Problem

    Solution 3: Check if the program and the device are matched. Solution 4: Re-upgrade through 3800 port of config tool (3800 needs to upgrade matched program). 1.3 I can use “Ping” to test that the WIFI-2MP-BL100 is on line after upgrade, but fail to log in.
  • Page 6: 2Mp-Bl100

    Solution 1: IE permission setting is not correct, add WIFI-2MP-BL100 IP as trusted sites. Solution 2: Set IE “Internet Option > Security > Custom Level > Active X control and plug-in” all enabled. Solution 3: You need to log in WIFI-2MP-BL100 as an administrator in WIN 7 system for the first time.
  • Page 7: Image Problem

    2.3 Black edge appears in the image after upgrade. Solution 1: Eliminate WIFI-2MP-BL100 configuration or restore factory default after upgrading program. Solution 2: Upgraded program is not corresponding to the WIFI-2MP-BL100 model, re-upgrade correct program. 2.4 Cross stripe or diagonal stripe appears in the image of WIFI-2MP- BL100.
  • Page 8: The Wifi-2Mp-Bl100 Image Is Unsteady

    Possible reason: Caused by insufficient power supply. Solution: Check if the WIFI-2MP-BL100 power supply mode and power adapter are too far away from the WIFI-2MP-BL100. 2.7 When IR light is on for the HD or SD IR dome, the image is abnormal, such as reflective image or white and unclear image.
  • Page 10: Other Problems

    Solution 2: If you know the device MAC address, you can set device IP address by modifying ARP/Ping command. Please refer to <WEB Operation Manual> for more details. Solution 3: If you are Apple user, you can search the Bonjour server name of WIFI-2MP-BL100 and log in WIFI-2MP-BL100 by the browser with Bonjour service.
  • Page 11: Device Is Leaking Water

    Solution 1: refresh the interface. Solution 2: It is caused due to the modification of WIFI-2MP-BL100 config; it doesn’t belong to the WIFI-2MP-BL100 problem. Users can check what platform manages WIFI-2MP-BL100 or which device that the rear end is connected to. They can use check the exact reason by adopting separated checking method.
  • Page 12: I Failed To Save Configuration

    Solution 4: Check if the SD card is full, if it shows that the residual space is 0, you can format the SD card by WEB interface or check “Cover” in the “Storage management > Video control > hard disk full” of the WEB interface. 3.10 I failed to save configuration.

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