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Changing call transfer options
Depending on how your phone system is
set up, you may be required to use your
phone system, rather than your voice
messaging system, to control your call
transfer options. Consult with your
system manager before changing your
call transfer options.
The voice messaging system is set up
to transfer calls to your extension just
as a receptionist would. When you are
unavailable or on another call, the sys-
tem takes a message for you. If you will
be away for a while, you can turn off call
transfer or have your calls transferred to
a different phone number.
Your system manager can use a variety
of call transfer options that control how
calls are transferred to you.* Depending
on these options, you may hear one or
more of the following prompts when
you answer a call:
• A beep that means the call is from a
number outside the system, not an
internal extension.
• "Call for <your name>." This response
often is used if you share an extension
with another person.
• "Call from <caller's name>." This re-
ponse means that the call is from a
subscriber on an internal extension.
• "Call from <caller's name spoken by
the caller>." This response means that
the call is from a number outside the
system, or from an internal extension
that is not identified as a subscriber.
• "Enter 1 to take the call, or 2 and I'll
take a message." This response gives
you a choice.
Turn on call transfer before transferring
your calls to a different phone number.
You can enter up to nine digits for the
new phone number.
To turn call transfer on or off
1
Access your mailbox (see inside front
cover).
2
Enter 7 6 4 to turn call transfer on or
off.
3
Follow the system instructions. Enter
1 for Yes, 2 for No.
To change the number to
which calls are transferred
1
Access your mailbox (see inside front
cover).
2
Enter 7 6 4 1 4 to change the number
to which your calls are transferred.
3
Follow the system instructions. Enter
1 for Yes, 2 for No.
* One or more of these features may not be available
at your site.
CHANGING YOUR MAILBOX SETUP
29
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