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DNP M4 Basics Manual

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M4/Q4 Printer Basics

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  • Page 1 M4/Q4 Printer Basics...

  • Page 3: Before You Begin

    NSTRUCTIONS Safety is paramount. These safety instructions are to protect you, your customer and your investment in the DNP Photo Imaging America Corp. product line and for the overall public. The following bullet points apply to the safety instructions in this manual: Read all of these instructions before setting up, installing, and operating your system.
  • Page 4 General Safety Precautions Basic Maintenance DNP Photo Imaging America Corp.

  • Page 5: Distinguishing Your M-Series And Q-Series Printer Model

    Do not open the printer cover when the printer is printing. Doing so can cause damage to the thermal head. The M4 and Q4 printers are very similar. The instructions written for one work for the other. Both the M4 and Q4 printers have multiple paper sizes available.

  • Page 6: Installing The M4/Q4 Paper

    It is a good idea to check daily that there is enough paper in the printer to meet anticipated demand. Avoid touching the surface of the M4/Q4 paper. Excessive fingerprints or smudges can lead to poor print quality. 1. Remove the ribbon spools from the printer.
  • Page 7 10. Continue feeding the paper until the printer beeps. This indicates that the paper is in the correct position. You have now replaced the paper in the M4/Q4 printer. Continue with “Installing the M4/Q4 Ribbon” on page 5. DNP Photo Imaging America Corp.

  • Page 8: Installing The M4/Q4 Ribbon

    Installing the M4/Q4 Ribbon A t te n t i o n Before installing the ribbon in the M4/Q4 printer, make sure that the paper is properly installed. See “Installing the M4/Q4 Paper” on page 2. 1. Remove the new ribbon from the plastic bag.
  • Page 9 The printer cycles through the new ribbon and paper for a few seconds. When this process is complete, approximately four sheets of blank paper eject from the printer. You have now replaced the ribbon in the M4/Q4 printer. Continue with “Maintaining the Printers” on page 25. DNP Photo Imaging America Corp.

  • Page 10: Emptying The Paper Scrap Bin

    Before replacing the printer media, remove the paper trimmings from the printer’s scrap bin. 1. Locate the hand-hold area at the bottom-center of the bin (see Figure 6) Figure 6. M4/Q4 Printer Scrap Bin 2. Gently pull the bin away from the bottom of the printer base.

  • Page 11: Cleaning The Air Filters

    If you wash the air filter, wait until the filter is completely dry before reinstalling. Any moisture will cause problems. 4. Replace the filter covers making sure that they snap securely on to the cooling fans. DNP Photo Imaging America Corp.
  • Page 12 6. Reinstall the printer paper. See “Installing the M-Series Paper and Ribbon” on page 8. 7. Replace the ribbon. See “Installing the M-Series Paper and Ribbon” on page 8. 8. Close the printer cover. You have now cleaned the air filters. DNP Photo Imaging America Corp.
  • Page 13 Cleaning the Interior of the M4/Q4 Basic Maintenance Cleaning the Interior of the M4/Q4 A t te n t i o n An accumulation of dust can clog the filter causing the inside temperature of the housing to become higher and the thermal head to overheat.
  • Page 14 Remove any jewelry or clothing that could get caught in the unit as a safety precaution. See “General Safety Precautions” on page iii. 7. Reinstall the printer paper and ribbon. 8. Close the printer cover. You have now cleaned the interior of the M4/Q4. DNP Photo Imaging America Corp.

  • Page 15: Cleaning The Platen Roller

    Precautions” on page iii. 5. Replace the printer paper. 6. Replace the supply and receive ribbon spools making sure to position them as noted in “Installing the M4/Q4 Ribbon” on page 5 beginning with step 2. 7. Remove the ribbon slack by turning the receive spool approximately five times.

  • Page 16: Cleaning The Print Head

    A t te n t i o n Do not use alcohol, Benzene, thinner, or sand paper to clean the print head. 1. Power OFF the M4/Q4 printer. 2. Press the printer cover release button to open the printer cover (see Figure 14).
  • Page 17 9. Replace the printer paper. See “Installing the M4/Q4 Paper” on page 2. 10. Replace the supply and receive ribbon spools making sure to position them as noted in step 3. See “Installing the M4/ Q4 Ribbon” on page 5.
  • Page 18 Cleaning the Print Head Basic Maintenance 12. Close the printer cover. You have now cleaned the print head. DNP Photo Imaging America Corp.

  • Page 19: Repairing A Torn Ribbon

    The ribbon can be repaired without removing the ribbon spools from the printer. If more space is needed, then remove the ribbon spools and replace them after repairing them. You have now fixed a torn ribbon. DNP Photo Imaging America Corp.

  • Page 20: Troubleshooting M4/Q4 Print Quality

    Troubleshooting M4/Q4 Print Quality Basic Maintenance Troubleshooting M4/Q4 Print Quality Occasionally, the M4/Q4 printer will require manual adjustments to ensure high-quality prints. The following table lists various print issues and how to resolve them. Table 1: M4/Q4 Print Quality Issue...
  • Page 21 Troubleshooting M4/Q4 Print Quality Basic Maintenance Table 1: M4/Q4 Print Quality (Continued) Issue Solution Page Feed Deviation Clean platen roller. See “Cleaning the Platen Roller” on page 12. Clean thermal print head. See “Cleaning the Print Head” on page 13.

  • Page 22: Troubleshooting M4/Q4 Errors

    Whenever there is a error, it is possible for the print spooler to lose prints. Always verify that the correct number of prints have been issued. Resend the order if necessary. Occasionally, the M4/Q4 displays an error message on the screen. The following tables list each error message as it appears and the possible causes and solutions.
  • Page 23 Troubleshooting M4/Q4 Errors Basic Maintenance Table 7: M4/Q4 Standard Error Messages (Continued) Message Possible Cause Solution Paper End Error Paper is Replace or reinstall finished. paper. See “Installing the M4/ Paper spool is Q4 Paper” on not installed. page 21.
  • Page 24 Basic Maintenance No t e Whenever there is a error, it is possible for the print spooler to lose prints. Always verify that the correct number of prints have been issued. Resend the order if necessary. DNP Photo Imaging America Corp.
  • Page 25 Troubleshooting M4/Q4 Errors Basic Maintenance Advanced M4/Q4 Error Messages Table 8: M4/Q4 Advanced Error Messages Message Possible Cause Solution Idle Not an error. Not an error. Printing Not an error. Not an error. Paper End Paper is Reinstall paper. finished.
  • Page 26 Troubleshooting M4/Q4 Errors Basic Maintenance Table 8: M4/Q4 Advanced Error Messages (Continued) Message Possible Cause Solution Ribbon End Ribbon is Replace ribbon. finished. Ribbon is not installed. Incorrect ribbon. Harness is Requires a trained disconnected technician. Contact technical or damaged.
  • Page 27 Troubleshooting M4/Q4 Errors Basic Maintenance Table 8: M4/Q4 Advanced Error Messages (Continued) Message Possible Cause Solution Cover Open Printer cover is Close the cover. open. Harness is Requires a trained disconnected technician. Contact technical or damaged. support at 1-877-388-1776. Faulty open sensor.
  • Page 28 Troubleshooting M4/Q4 Errors Basic Maintenance Table 8: M4/Q4 Advanced Error Messages (Continued) Message Possible Cause Solution Ribbon Error Ribbon break Repair torn ribbon. due to jamming. Ribbon break due to: Requires a trained technician. Contact technical Head voltage set support at too high.
  • Page 29 Troubleshooting M4/Q4 Errors Basic Maintenance Table 8: M4/Q4 Advanced Error Messages (Continued) Message Possible Cause Solution Paper Definition Media size Reset software Error doesn’t match settings or replace software. media to match software. Paper and ribbon media Replace media to do not match.
  • Page 30 Troubleshooting M4/Q4 Errors Basic Maintenance Table 8: M4/Q4 Advanced Error Messages (Continued) Message Possible Cause Solution Head Voltage Harness is Requires a trained Error disconnected technician. Contact technical or damaged. support at 1-877-388-1776. Head Voltage requires adjustment. Faulty power unit.
  • Page 31 Troubleshooting M4/Q4 Errors Basic Maintenance Table 8: M4/Q4 Advanced Error Messages (Continued) Message Possible Cause Solution Power Supply Fan is blocked. Power OFF printer Fan Stopped and remove Fan not working. obstacle. Power OFF and then restart the printer. Harness is...
  • Page 32 Troubleshooting M4/Q4 Errors Basic Maintenance Table 8: M4/Q4 Advanced Error Messages (Continued) Message Possible Cause Solution Pinch Roller Paper jam Remove the paper Position Error detected near jam. the delivery roller. Harness is Requires a trained disconnected technician. Contact technical or damaged.
  • Page 33 Troubleshooting M4/Q4 Errors Basic Maintenance Table 8: M4/Q4 Advanced Error Messages (Continued) Message Possible Cause Solution Illegal Head Printer head Power OFF. Allow Temperature overheated. printer to cool for a few minutes. Restart the printer. Check that the cooling fan airflow is not blocked.

  • Page 34: Removing Paper Jams

    Removing Paper Jams Basic Maintenance Removing Paper Jams 1. Power OFF the M4/Q4 printer. 2. Press the printer cover release button to open the printer cover (see Figure 19). Figure 19. Printer Cover Release Button 3. Remove the ribbon from the printer noting the placement of the receive and supply spools (see Figure 20).
  • Page 35 Remove any jewelry or clothing that could get caught in the unit as a safety precaution. See “General Safety Precautions” on page iii. 7. Replace the printer paper. See “Installing the M4/Q4 Paper” on page 2. 8. Replace the supply and receive ribbon spools making sure to position them as noted in step 3. Refer to “Installing the M4/Q4 Ribbon”...
  • Page 36 Removing Paper Jams Basic Maintenance 10. Close the printer cover. 11. Power ON the printer You have now cleared a paper jam. DNP Photo Imaging America Corp.
  • Page 37 Basic Maintenance Clearing Scrap Paper Stuck in the Printer 1. Power OFF and then power ON the M4/Q4 printer again. 2. When the LED is lit solid, press the printer cover release button to open the printer cover (see Figure 23).
  • Page 38 Resend the order if necessary. 1. Power ON the M4/Q4 printer again. 2. When the LED is lit solid blue, press the printer cover release button to open the printer cover (see Figure 24).
  • Page 39 Figure 27. Cutting the Damaged End off the Roll 7. Replace the printer paper. See “Installing the M4/Q4 Paper” on page 2. 8. Replace the supply and receive ribbon spools making sure to position them as noted in step 3. Refer to “Installing the M4/Q4 Ribbon”...
  • Page 40 Basic Maintenance 10. Close the printer cover. You have now cleared a print stuck due to a power outage. DNP Photo Imaging America Corp.
  • Page 42 PN: 35-3020-M4Q4 Rev: 0208 PO B , TX 78667 ARCOS DNPPHOTO...

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