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Troubleshooting Guide
PROBLEMS
Unit doesn't turn on
Unit doesn't turn off
Lid/blade assembly hard to
assemble
Food is not evenly chopped
Doesn't mix well, food gets
stuck.
Unit moves on counter while
blending
Unit is difficult to remove
from counter for storage
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website: www.sharkninjamanuals.com or feel free to
contact customer service: 1-877-646-5288.
POSSIBLE REASONS & SOLUTIONS
•
Make sure the unit is plugged in
•
Insert and rotate cup clockwise in the base until it "clicks". Display
should turn on.
•
Remove cup from base by rotating cup anticlockwise and lifting out.
Display should turn off. Unplug the power cord from the outlet.
•
Set the cup on a level surface. Place the lid or blade assembly on the top
of the cup and align the threads so that the lid/blades sit flat on the cup.
Twist clockwise so that the lid/blades evenly align to the cup until you
have a tight seal.
•
For best results when chopping, make sure all ingredients are as dry as
possible. Cut pieces down to even sizes, and reduce the amount of food in
the cup. Use very short pulses by quickly pressing the "PULSE" button.
•
Using the Auto-iQ
programs is the easiest way to achieve great results.
®
The pulses and pauses allow the food to settle towards the blade. If food is
routinely getting stuck adding some liquid will usually help.
•
When packing the cups, start with fresh items, then powders/nuts. Add
liquids, and finally frozen items or ice.
•
Make sure the surface as well as the feet of the unit are clean and dry.
•
Tip unit forward from the back to easily disengage the suction feet.
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