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Transax Ingenico iWL251 Installation Instructions Manual

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See also: Quick Manual
Ingenico iWL251 (GPRS)
Read Me First
Read Me First
Installation Instructions
Installation Instructions
©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of FIS Payments (UK) Ltd.
©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of FIS Payments (UK) Ltd.
TMS, iWL251 (GPRS), Read Me First Installation Instructions, 1215 v2

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Summary of Contents for Transax Ingenico iWL251

  • Page 1 TMS, iWL251 (GPRS), Read Me First Installation Instructions, 1215 v2 ©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of FIS Payments (UK) Ltd. ©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of FIS Payments (UK) Ltd.

  • Page 2: Table Of Contents

    Card Sales & Refunds Quick Guide Ingenico iWL251 GPRS ©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of FIS Payments (UK) Ltd. TMS, iWL251 GPRS, Card Sales & Refunds Quick Guide, 1215 v2 Read Me First Installation Instructions TMS, iWL251 GPRS, Read Me First Installation Instructions, 1215 v2 ©TRANSAX Merchant Services.

  • Page 3: Next Steps

    Supervisor Card - not shown Note: If you have ordered additional accessories these may be sent separately. 2. Next Steps You should have already received your TRANSAX Merchant Services Welcome Pack. If not, or if you require any assistance at any stage of the set-up process, please call our Technical Helpdesk / Client Services team on: 0345 600 8055 (UK) or 01 667 5152 (ROI) In part 3 of this guide, you will be guided through the installation of your terminal.

  • Page 4: Terminal Installation (Essential

    3. Terminal Installation (essential) Your new iWL251 payment terminal has the ability to process transactions over a mobile telephony GPRS network. The terminal is equipped with a roaming GPRS SIM Card which enables the terminal to automatically determine the best mobile network for consistent, high level performance. The following section will guide you through the process of initial set-up, should you require more information, please refer to the iWL200 Series Terminal User Guide starting in Section 5, (page 7).

  • Page 5: How Your Terminal Connects To A Gprs Network

    Function Keys F1 - F4 Keys: Function keys which enable scrolling up and down menus Menus Key: To enter the application menus press the MENU key from the READY prompt. Pressing the key again moves to the next menu (if available) Correction Keys: When entering numbers or letters, the yellow CLEAR key deletes one character at a time, whilst the red CANCEL key deletes the entire line (this key also...

  • Page 6: Card Sales And Refunds

    5. Card Sales and Refunds Once your terminal has been set-up, successfully confi gured and has a GPRS signal, you can start to accept and process card payment transactions. Most credit and debit cards issued in the UK and Ireland will be Chip and PIN (Personal Identifi cation Number) type cards. For security reasons, the cardholder will need to confi rm the transaction by typing their PIN into the terminal. For further information on how to process a Chip and PIN card transaction please refer to Section 15, (page 13) of the iWL200 Series Terminal User Guide this can be found in the Merchant Zone at...
  • Page 7 Step Press the green ENTER key to manually start your End of Day. End-of-Day Banking? Enter=YES Clear=NO Step End-of-Day Banking A series of messages will appear on your Connecting to terminal as your End of Day Banking is AUTH HOST completed. Please Wait... When the process is complete, the terminal will print a Totals Receipt.

  • Page 8: Troubleshooting

    7. Troubleshooting iWL251 GPRS model - Communication issues The iWL251 GPRS terminal communicates using a roaming SIM card over the following networks: O2, T-Mobile, Vodafone and Orange (Everything Everywhere - EE). Signal Gauge. When on the READY screen, at the top of the terminal display there is a signal gauge which shows the strength of the signal. The terminal will automatically switch to an alternate network should it deem necessary.

  • Page 9: Manual Sales Procedure

    8. Manual Sales Procedure If the service is temporarily unavailable, please follow the procedures below to process a manual card sale transaction. Obtain possession of the cardholders’ card. Contact the Elavon Authorisation Centre for authorisation of the transaction by calling: 0845 850 0197 (UK) or 1 850 30 31 30 (ROI). Place the manual sales voucher on top of the card with the card face up, on a flat hard surface.

  • Page 10: Paper Roll Ordering

    To prolong the life of your paper roll please ensure that when tearing receipt copies from the terminal, that the paper is torn from left to right, across the screen. 10. Useful Contacts TRANSAX Merchant Services Technical Helpdesk (for terminal queries) 0345 600 8055 (UK)
  • Page 11 TMS, iWL251 (GPRS), Read Me First Installation Instructions, 1215 v2...
  • Page 12 T 01 667 5152 TRANSAX Merchant Services is a trading name of FIS Payments (UK) Ltd and FIS Payments (Ireland) Ltd. Telephone: 0345 602 2444 (UK). Calls charged at no more than national rate). 01 667 5152 (Rep. of Ireland). Calls to and from the company may be recorded.