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Card Sales & Refunds Quick Guide
VeriFone Vx520
1. Chip & PIN Sales
2. Contactless (Where active)
3. Card Not Present (CNP) Sales
4. Refund Process
5. Receipts
For full details, also refer to your main
Vx520 User Guide
IMPORTANT: To be paid for your card transactions you must submit
them at the end of every working day with the 'End of day procedure'.
See Section 1.13 (page 39) of your main Vx520 User Guide.
©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of Certegy Ltd.
TMS, Vx520 Card Sale & Refund Quick Guide, 0113, v1
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Summary of Contents for Transax VeriFone Vx520
- Page 1 ‘End of day procedure’. See Section 1.13 (page 39) of your main Vx520 User Guide. TMS, Vx520 Card Sale & Refund Quick Guide, 0113, v1 ©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of Certegy Ltd.
- Page 2 1. Chip & PIN Sale Process (Cardholder Present) When accepting payment by credit or debit card when the cardholder is present at the time of the transaction. For additional information also see your main Vx520 User Guide (Section 1.3, page 12). If your machine is set up in ‘Hotel Mode’ also see Section 1.11, page 32. For ‘Restaurant Mode’...
- Page 3 2. Contactless (Cardholder Present) Contactless is a feature on some debit and credit cards that makes purchases quicker and more convenient for both retailers and consumers. When making a total payment below a certain limit, a card featuring Contactless technology can simply be held to the screen of the Vx520 terminal to pay - rather than inserting the card and entering a PIN.
- Page 4 3. Card Not Present (CNP) Sale Process When accepting payment by credit or debit card when the cardholder is not present at the time of the transaction e.g. telephone order / mail order. For additional information also see your main Vx520 User Guide (Section 1.6b, page 24).
- Page 5 3. Card Not Present (CNP) Sale Process, continued Step CUSTOMER PRESENCE YES (F2) Is customer The screen will ask whether the customer is present. For all present? NO (F4) Cardholder Not Present (CNP) transactions press F4 to select NO For every CNP transaction you will be asked to key in the CVV2 number (Card Security Code) - the last 3 digits (4 digits on American Express) found on the signature stripe on the reverse of the card.
- Page 6 4. Refund Process A ‘Refund’ is when the value of a transaction is credited back to a card for a sale that may have been processed earlier in the day or on a previous date, for example, when goods are returned. Step MAIN MENU Sale...
- Page 7 5. Receipts Sales Receipts When the transaction has been authorised the terminal will print the ‘Merchant Copy’ sales receipt. Keep the receipt safe and secure for 18 months as you may be asked to provide it in the event of a ‘Chargeback’ (i.e. any query raised by the cardholder or the card issuer).
- Page 8 If undelivered please return to: TRANSAX Merchant Services Certegy Ltd Tricorn House 51– 53 Hagley Road Birmingham B16 8TU FIS is a trading name of Certegy Ltd, Registered in England, No.4215488 and Certegy (Ireland) Ltd, Registered in the Republic of Ireland, No. 126879.