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Related Manuals for Transax Ingenico iWL252
Summary of Contents for Transax Ingenico iWL252
- Page 1 Ingenico iWL252 Bluetooth (PSTN/IP) Read Me First Installation Instructions ©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of FIS Payments (UK) Ltd. TMS, iWL252 Bluetooth (PSTN/IP), Read Me First Installation Instructions, 1215 v2...
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Page 2: Table Of Contents
(PSTN/IP) Card Sales & Refund Quick Guide ©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of FIS Payments (UK) Ltd. TMS, iWL252 Bluetooth, Card Sales & Refunds Quick Guide, 1215 v1 Paper Roll Order Form Installation & User Guides... - Page 3 Note: If you have ordered additional accessories these may be sent separately. 2. Next Steps You should have already received your TRANSAX Merchant Services Welcome Pack. If not, or if you require any assistance at any stage of the set-up process,...
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Page 4: List Of Parts And Contents
3. Terminal Installation (essential) Your new iWL252 Bluetooth payment terminal has the ability to process transactions over an analogue telephone network or broadband / computer network. The following section will guide you through the process of initial set-up, should you require more information, please refer to your iWL200 Series Terminal User Guide starting in Section 4, (page 6) this can be found in the Merchant Zone at www.transaxmerchantservices.co.uk Unpack all parts of your terminal and check them against the List of Parts and Contents in... - Page 5 Function Keys Quick Guide F1 - F4 Keys: Function keys which enable scrolling up and down menus Menus Key: To enter the application menus press the MENU key from the READY prompt. Pressing the key again moves to the next menu (if available) Correction Keys: When entering numbers or letters, the yellow CLEAR key deletes one character at a time, whilst the red CANCEL key deletes the entire line (this key also...
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Page 6: Checking The Dialling Prefix
4. Checking the Dialling Prefix e.g. 9 (if required) Your iWL252 terminal may use a telephone line when a transaction is processed. If you need to dial a prefix such as ‘9’ or ‘0’ when making a telephone call, your terminal will need to be programmed with this prefix. -
Page 7: End Of Day Procedure (Essential
Key your dial prefix as you would if you were Step to make an outbound telephone call from the line on which you intend to use your terminal. Key in the Number used to get an Outside Line The terminal supports a dial prefix of up to four numeric values. - Page 8 Step Select End-of-Day Banking using the green ENTER key. TOTALS MENU You may be required to swipe a Supervisor End-of-Day Banking Card. If prompted to do so, swipe the card Z - Totals through the magnetic card reader on the right X - Totals hand side of the terminal.
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Page 9: Troubleshooting
7. Troubleshooting Communication Errors - PSTN The most common errors are due to loss or prevention of communications; your terminal may alert you to such issues on screen. Should your terminal be communicating over an analogue telephone network, prevention or loss of communications may occur when the telephone line is unavailable. - Page 10 Communication Errors - IP / Broadband The most common errors are due to loss or prevention of communications; these are typically caused by either an issue when first installing the terminal or issues with / outages on your network connection. Consider the following: Ensure the IP / Broadband cable is securely attached into the correct port on the rear of the Charging and Communications Cradle and into the correct port of your router or network.
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Page 11: Manual Sales Procedure
8. Manual Sales Procedure If the service is temporarily unavailable, please follow the procedures below to process a manual card sale transaction. Obtain possession of the cardholders’ card. Contact the Elavon Authorisation Centre for authorisation of the transaction by calling: 0845 850 0197 (UK) or 1 850 30 31 30 (ROI). Place the manual sales voucher on top of the card with the card face up, on a flat hard surface. -
Page 12: Paper Roll Ordering
To prolong the life of your paper roll please ensure that when tearing receipt copies from the terminal, that the paper is torn from left to right, across the screen. 10. Useful Contacts TRANSAX Merchant Services Technical Helpdesk (for terminal queries) 0345 600 8055 (UK) Client Services (for general enquiries) - Page 13 TMS, iWL252 Bluetooth (PSTN/IP), Read Me First Installation Instructions, 1215 v2...
- Page 14 TMS, iWL252 Bluetooth (PSTN/IP), Read Me First Installation Instructions, 1215 v2...
- Page 15 TMS, iWL252 Bluetooth (PSTN/IP), Read Me First Installation Instructions, 1215 v2...
- Page 16 W transaxmerchantservices.co.uk T 01 667 5152 TRANSAX Merchant Services is a trading name of FIS Payments (UK) Ltd and FIS Payments (Ireland) Ltd. Telephone: 0345 602 2444 TMS, iWL252 Bluetooth (PSTN/IP), Read Me First Installation Instructions, 1215 v2 (UK). Calls charged at no more than national rate). 01 667 5152 (Rep. of Ireland). Calls to and from the company may be recorded.