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Summary of Contents for Transax Ingenico iWL252
- Page 1 Ingenico iWL252 Bluetooth (PSTN/IP) Card Sales & Refund Quick Guide ©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of FIS Payments (UK) Ltd. TMS, iWL252 Bluetooth (PSTN/IP), Card Sales & Refunds Quick Guide, 1215 v2...
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Page 2: Table Of Contents
Index 1. Chip & PIN Sales (Customer Present) 2. Contactless Sales (Customer Present) 3. Card Not Present (CNP) Sales Process 4. Refund Process 5. Referrals Process 6. End of Day Reports Online Resources For full details, also refer to the iWL200 Series Terminal User Guide, this can be found in the Merchant Zone at www.transaxmerchantservices.co.uk TMS, iWL252 Bluetooth (PSTN/IP), Card Sales &... - Page 3 1. Chip & PIN Sales Process (Customer Present) When accepting payment by credit or debit card when the customer is present at the time of the transaction. For additional information also see the iWL200 Series Terminal User Guide (starting from Section 14, page 13) this can be found in the Merchant Zone at www.transaxmerchantservices.co.uk Ensure that you have a Bluetooth signal by checking for the signal ‘prompt’...
- Page 4 Step When the transaction has been authorised the terminal will print the ‘Customer Copy’ sales receipt: this must be given to your customer in SALE addition to any other invoice receipt that you AUTH CODE: nnnnn may provide. Elavon You will be prompted to tear off the customer receipt and press ENTER.
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Page 5: Contactless Sales (Customer Present
2. Contactless Sales (Customer Present) From the ready prompt enter the sale amount of the transaction and press ENTER. A Contactless symbol will be displayed if the amount entered is below the maximum Contactless limit. The cardholder should present their card over the Contactless symbol on the terminal display. -
Page 6: Card Not Present (Cnp) Sales Process
3. Card Not Present (CNP) Sales Process When accepting payment by credit or debit card when the customer is not present at the time of the transaction e.g. telephone order / mail order. Step on the terminal, Press the MENU key select ‘Sale’... - Page 7 Step This step refers to AVS (Address Verification Service). Enter the numbers from the customer’s Key in Numerics From post code and press the green ENTER key. The Postcode: e.g. for B91 2AA, key 912 and press the green ENTER key. and then press ENTER Step Key in the house number (up to 5 digits) of the...
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Page 8: Refund Process
4. Refund Process A ‘Refund’ is when the value of a transaction is credited back to a card for a Sale that may have been processed earlier in the day or on a previous date, e.g., when goods are returned. The process should be used therefore when a Sale transaction has already occurred on the same card, for the same value. - Page 9 Step The terminal will connect to Elavon and authorise the transaction, during this time a number of REFUND messages will appear on the screen. AUTH CODE: nnnnn Elavon Step Your ‘Merchant Copy’ refund receipt will now be printed and you will be prompted to tear this Tear Off off.
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Page 10: Referrals Process
Step Printing CUSTOMER RECEIPT Please Wait... When the transaction has been authorised the terminal will print the ‘Customer Copy’ sales receipt; this must be given to your customer in addition to any other refund receipt that you may provide. Step Tear Off CUSTOMER RECEIPT Press ENTER if OK... -
Page 11: End Of Day Reports
6. End of Day Reports End of Day Banking should be performed every day as this is your confirmation of the transaction totals that have been sent to the acquirer. To access the reports menu press the MENU key twice, to access the System Menu. Press ENTER to select Totals. - Page 12 T 01 667 5152 TRANSAX Merchant Services is a trading name of FIS Payments (UK) Ltd and FIS Payments (Ireland) Ltd. Telephone: 0345 602 2444 (UK). Calls charged at no more than national rate). 01 667 5152 (Rep. of Ireland). Calls to and from the company may be recorded.
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