Paper Roll Ordering - Transax Ingenico iWL251 Installation Instructions Manual

9. Paper Roll Ordering

Ordering more paper rolls
Your iWL251 terminal is supplied with 2 paper rolls. The terminal does not
require a cartridge or ink. We strongly advise that you place your order for
additional paper rolls well in advance.
For your convenience, we have enclosed spare copies of the paper roll
order form. Please complete in block capitals and fax back to the
number provided at the foot of the form, or email your request to
merchant.requests@fisglobal.com.
Please include your merchant number and the quantity of paper rolls you
would like to order.
You can also order your paper rolls online at
www.transaxmerchantservices.co.uk in the Merchant Zone.
Each box contains 20 high quality paper rolls and the price quoted includes
delivery (dispatched to you within 5 working days).
To prolong the life of your paper roll please ensure that when tearing receipt copies
from the terminal, that the paper is torn from left to right, across the screen.
10. Useful Contacts
TRANSAX Merchant Services
Technical Helpdesk (for terminal queries) 0345 600 8055 (UK)
Client Services (for general enquiries) 0345 602 2444 (UK)
Irish customers: Client Services (all enquiries) 01 667 5152 (ROI)
Email: merchant.requests@fisglobal.com
TRANSAX Cheque Warranty
Cheque Operator Service 0800 110 999 (UK)
Irish customers: Cheque Operator Service 1 800 409 409 (ROI)
Elavon
Manual Authorisations: 0845 850 0197 (UK) or 1 850 30 31 30 (ROI)
Merchant Services 0845 850 0195 (UK) or 1 850 20 21 20 (ROI)
(transaction queries)
TMS, iWL251 (GPRS), Read Me First Installation Instructions, 1215 v2