Troubleshooting - Primus Single Zone Owner's Manual

Troubleshooting

Issue
The Fridge/Freezer will not turn on
The contents of the fridge are freezing
Poor refrigeration performance
There is a "water flow" type of noise from inside
the unit
There is a noise from the unit
Fridge/Freezer does not work and display does
not illuminate
Fridge/Freezer does not work and display
does not illuminate when operating from the
12V/24V cigarette lighter socket with ignition
switched ON.
The display shows an error message (E1)
and the Fridge/Freezer does not cool
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Single Zone and Flexi Zone + Fridge/Freezers
Check the unit is switched ON – Press and hold button for 2 to 3 seconds
Check the power source (voltage may be too low)
Check the power cable and all connections from the battery to Fridge/Freezer
Check the fuse at the Power Input Panel
The temperature has been set too low,
therefore increase the temperature setting.
Too much food has been put inside the unit
Temperature of the food put inside the fridge is too high
Lid is not closed properly
Lid seal is damaged
There is poor ventilation around the fridge
Ambient temperature is very high
Temperature is not set correctly
This is normal, caused by the flow of refrigerant
Unit is not on a flat level surface
Check for vibrations in surrounding objects
There is no voltage present in the 12V/24V cigarette lighter socket in your
vehicle. The ignition must be switched ON in most vehicles to apply current to the
cigarette lighter socket.
No voltage present in the AC voltage socket. Try using another plug socket.
The Fridge/Freezer fuse is defective. Replace the fuse.
The integrated mains adaptor is defective. This can only be repaired be an
authorised repair centre. Contact After Sales Support 1300 555 197.
The cigarette lighter socket fuse is defective and must be replaced.
The cigarette lighter socket must be cleaned or the plug has not been assembled
correctly.
Connected to DC power source, the Fridge/Freezer has switched off. This may be
due to low voltage. Check Battery Monitor setting is on LOW (L). Re-start vehicle
to increase battery voltage level. Test and charge battery.
The Fridge/Freezer has switched off due to an internal fault. Contact After Sales
Support 1300 555 197.
Possible Solutions