Appendix C: Troubleshooting - AT&T Telephone Adapter Install Manual

APPENDIX C
TROUBLESHOOTING
Troubleshooting topic
I just finished installation and cannot get
a dial tone on my phone.
I had a dial tone before, but do not receive
a dial tone now.
I can surf the Internet but have a blinking
red status light and do not have dial tone.
I get a Page Not Found error when attempting
to browse the Web with my computer.
I need help getting my computer to "obtain
IP address automatically."
I need help cloning my MAC address.
I am connected via a home router and
my real time/gaming applications are not
working correctly.
I have DSL and I cannot access my TA setup
Web page.
I have DSL and am getting the message
"can't connect to the Internet" even though
I can see the Internet.
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Page Troubleshooting topic
21 I keep getting "activation fail" during the TA
Activation process.
I forgot my PPPoE username and password.
Where can I find it?
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I may have a static IP address but I'm
not sure.
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I have DSL and keep getting "authentication
fail" for connecting status.
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I may have an integrated modem/home router.
How can I find out?
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I have an integrated modem/home router.
I don't know which section to use in this
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guide.
I have a USB DSL modem.
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I have a satellite broadband Internet
connection.
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I have a private IP address.
I can't get this to work with my company's
VPN.
Page Troubleshooting topic
24 My data service is lost every once in a
while, but I still have a dial tone.
I am using a home router and have to reboot
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everything to get the data to work again.
My TA Status and WAN lights sometimes
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blink green or amber for no apparent reason.
Should I be concerned?
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I am having voice quality problems with
my phone.
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I cannot use this line in any other room.
I cannot hook multiple phones to the TA.
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I cannot use my existing phone
jacks throughout the house for my
AT&T CallVantage Service.
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I can't get this to work with my home
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security system.
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