Related Manuals for AT&T Telephone Adapter
Summary of Contents for AT&T Telephone Adapter
- Page 1 IMPORTANT: PLEASE READ AND FOLLOW THESE INSTRUCTIONS STEP BY STEP Telephone Adapter Install Guide...
- Page 2 WELCOME TO AT&T CALLVANTAGE AT&T does not represent or warrant that installation by you or a third party chosen by you will enable you to successfully access or use this service, nor that any such installation will not cause damage or modifications to, or loss of, any of your software, hardware, files, data, or peripherals.
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Page 3: Table Of Contents
CONTENTS Check Your Package Contents Telephone Adapter Front and Back Illustration Step 1: Gather Information Step 2: Shut off All Equipment Step 3: Connect Equipment Step 4: Turn on Equipment in Order Step 5: Verify Your Connection Step 6: Activate your Telephone Adapter Appendix A: Configuration for Static IP... -
Page 4: Check Your Package Contents
CHECK YOUR PACKAGE CONTENTS D-Link Telephone Adapter 12V 1A DC Power Adapter This will be referred to as the TA Using a power supply with from this point forward. a different voltage rating will damage and void the warranty of this product. -
Page 5: Telephone Adapter Front And Back Illustration
TELEPHONE ADAPTER FRONT AND BACK ILLUSTRATION 1 Power LED The Status light will also turn a blinking amber A solid green light indi- cates that the unit color while downloading the TA configuration is powered correctly. file or firmware updates. - Page 6 IMPORTANT Follow the instructions in this guide step by step and in the exact order presented. Prior to proceeding: – Read through this guide thoroughly. – Make sure you have a cable or DSL Internet connection (not dial-up or satellite). –...
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Page 7: Step 1: Gather Information
GATHER INFORMATION Note whether you have a single computer connected directly to your cable/DSL modem, or one or more computers connected through a home router. Follow the instructions under this icon if you have a single computer connected directly to your cable/DSL modem. -
Page 8: Step 2: Shut Off All Equipment
SHUT OFF ALL EQUIPMENT FOR SINGLE COMPUTER CONNECTED DIRECTLY TO CABLE/DSL MODEM Cable/DSL Cable/DSL Jack Modem POWER Cable/DSL Cable/DSL Shut down your computer. If your cable/ Jack Modem DSL modem has a power switch, turn it off. POWER Unplug your cable/DSL modem from its power outlet. - Page 9 Cable/DSL Cable/DSL Personal Computer Jack Modem ETHERNET PORT POWER FOR ONE OR MORE COMPUTERS CONNECTED THROUGH HOME ROUTER Cable/DSL Cable/DSL 1234567 Router Jack Modem qwert uio WAN/ POWER UPLOAD asdfghjk xcvbnm, ! $% QWERT UI ASDFGHJK Shut down all computers connected to your home router (including those connected wirelessly).
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Page 10: Step 3: Connect Equipment
TA. This will ensure any special cabling you received from your Internet Service Provider is between your modem and your TA. 1234567 qwert uio Telephone Adapter asdfghjk xcvbnm, 12V 1A PSTN CONSOLE ETHERNET... - Page 11 Set up your cabling as shown in the diagram above. Make sure the PSTN/VoIP switch on the back of the TA is set to “VoIP.” Proceed to Step 4 (for one or more computers connected via home router), page 11. Telephone Adapter Telephone PSTN CONSOLE...
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Page 12: Step 4: Turn On Equipment In Order
Wait about 2 minutes for the modem to synchronize with your cable/DSL provider, until all appropriate indicator lights are lit. POWER POWER POWER Wall Outlet Wall Outlet Wall Outlet Telephone Adapter Telephone Adapter Telephone Adapter 1234567 qwert uio PSTN PSTN PSTN CONSOLE... - Page 13 Wait about 2 minutes for the modem to synchronize with your cable/DSL provider, until all appropriate indicator lights are lit. Power up your TA by plugging it into a power outlet, then wait 30 seconds. Telephone Adapter Telephone Adapter Telephone Adapter Telephone Adapter 12V 1A...
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Page 14: Step 5: Verify Your Connection
VERIFY YOUR CONNECTION NOTE WHETHER YOU HAVE A CABLE MODEM OR DSL. CABLE MODEM IF YOU HAVE A CABLE MODEM, FOLLOW THE INSTRUCTIONS TITLED “CABLE MODEM” IN GREEN. IF YOU HAVE DSL, FOLLOW THE INSTRUCTIONS TITLED “DSL” IN BLUE. VERIFY YOUR CONNECTION CABLE MODEM 1234567 qwert uio... - Page 15 VERIFY YOUR CONNECTION FOR SINGLE COMPUTER CONNECTED DIRECTLY TO DSL MODEM Make sure your computer is configured to obtain IP address automatically. (For most customers, your computer should already be set to obtain IP address automatically.) Please refer to your computer’s online help for how to do this.
- Page 16 VERIFY YOUR CONNECTION DSL, continued 1234567 1234567 qwert uio qwert uio asdfghjk asdfghjk xcvbnm, xcvbnm, Open your web browser and ! $% ! $% type http://192.168.15.1. QWERT UI QWERT UI If you receive a page not found error, see “I have DSL and ASDFGHJK ASDFGHJK I cannot access my TA setup...
- Page 17 Wait thirty seconds for the TA to reboot. After the reboot is complete, IN THE FOLLOWING ORDER: unplug your router and then plug it back in. Wait thirty seconds and then restart your PC. Verify that the status light on your TA is solid amber or blinking amber (J1) and that you can browse to a known website...
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Page 18: Step 6: Activate Your Telephone Adapter
ACTIVATE YOUR TELEPHONE ADAPTER You should see the screen IMPORTANT! If you are at left. Click “Activate TA” using a VPN service/client, and follow the instructions disable it while you follow these steps. on the screen. This process may take... - Page 19 CONGRATULATIONS! SETUP IS NOW COMPLETE You can start making calls by dialing the 10-digit number from the phone connected to your Telephone Adapter. You can also use the new advanced features available on your Personal Call Manager Web site at www.callvantage.att.com...
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Page 20: Appendix A: Configuration For Static Ip
APPENDIX A CONFIGURATION FOR STATIC IP A small number of cable modem/DSL customers have static IP, in which they are assigned a permanent IP address Make sure your computer is that never changes. Most customers configured to obtain IP address instead have DCHP or PPPoE and automatically. -
Page 21: Appendix B: Activating A Replacement Ta
APPENDIX B ACTIVATING A REPLACEMENT TA Follow Steps 1-5 at the Once you are on the help page beginning of this guide until click “Telephone Adapter (TA) you have finished Step 5: Activation.” Verify Your Connection. You should see the TA Activation “Begin”... -
Page 22: Appendix C: Troubleshooting
APPENDIX C TROUBLESHOOTING Troubleshooting topic Page I just finished installation and cannot get a dial tone on my phone. I had a dial tone before, but do not receive a dial tone now. I can surf the Internet but have a blinking red status light and do not have dial tone. -
Page 23: I Just Finished Installation And Cannot Get
PROBLEM RESOLUTION I just finished 1. Verify that the switch on the back of the TA is set to VoIP. installation and 2.Make sure you follow the instructions step by step. cannot get a dial 3. Check that you do not have a router between the TA and tone on my phone. -
Page 24: I Need Help Getting My Computer To "Obtain Ip Address Automatically
APPENDIX C TROUBLESHOOTING, CONTINUED PROBLEM RESOLUTION I need help getting If you have a single computer connected to your cable/DSL my computer to modem , try the following (if you have a router, you must set “obtain IP address this on your router, not your computer): automatically.”... -
Page 25: I Am Connected Via A Home Router And
PROBLEM RESOLUTION I have DSL and I 1. First check to ensure you have an up to date browser. cannot access my You will need IE 5.5 or higher on Windows, IE 5.X on Mac OS 9 TA setup Web page. or OS X, or Apple Safari 1.0 or higher on Mac OS X. -
Page 26: I Keep Getting "Activation Fail" During The Ta
APPENDIX C TROUBLESHOOTING, CONTINUED PROBLEM RESOLUTION I keep getting Make sure that prior to beginning the TA Activation process “activation fail” you have disconnected from any secure client such as a during the TA VPN client and that you are connecting to the Internet through Activation process. -
Page 27: I May Have An Integrated Modem/Home Router
PROBLEM RESOLUTION I may have an If you have a single device that plugs directly into your integrated modem/ cable/DSL jack and that you can connect multiple home router. How computers into (allowing each to access the Internet), can I find out? you have an integrated modem router. -
Page 28: My Ta Status And Wan Lights Sometimes
APPENDIX C TROUBLESHOOTING, CONTINUED PROBLEM RESOLUTION My TA Status and You should not be concerned; this is normal. This indicates WAN lights some- your TA is automatically receiving firmware upgrades from our times blink green or network. amber for no appar- You can place a call while this is happening but you MUST ent reason. -
Page 29: Appendix D: Warranty Information
APPENDIX D WARRANTY INFORMATION AT&T warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Telephone Adaptor contained in this package (“Product”) is free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with operation instructions. -
Page 30: Appendix E: Glossary
APPENDIX E GLOSSARY What is my User ID? What is a cable modem? What is a DSL modem? Your UserID consists of the 10-digit assigned AT&T Your cable or DSL modem is CallVantage Service phone the device that enables your number. -
Page 31: Technical Support
What is VPN? What is a private IP address? Some employers use a VPN, or A private IP address is an Virtual Private Network, to give address that reflects certain their employees secure access numeric addresses set by to their corporate network over the Internet industry. - Page 32 ©2004 AT&T. All rights reserved. Trademarks or registered trademarks are the property of their respective holders. Software and specifications subject to change without notice. ACS IG 0604...