Notes; Warranty Information - gledhill StainlessLite D120 Design, Installation & Servicing Instructions

Gledhill Building Products guarantees the StainlessLite cylinder and components
against material defect or manufacturing fault for a period of two years from the
date of purchase. The two year warranty on the stainless steel inner cylinder will
be extended to twenty five years in domestic properties on the registration of the
cylinder (see documentation enclosed with the unit).
The above product guarantees are valid provided:
• It has been installed by a competent installer in accordance with the instructions
detailed in our installation manual and all relevant Codes of Practice and
Regulations in force at the time of installation.
• No factory fitted parts have been removed for unauthorised repair or replacement
and the product has not been modified - other than by Gledhill.
• Any replacement parts used should be authorised, approved Gledhill spare parts.
• The cylinder has only been used for the storage of potable water supplied form the
public mains (-max 200mg/litre chloride).
• It has not been subject to wrong or improper use, left uncared for, or subjected to
scale or frost damage.
• The unit has been serviced annually by a competent, licenced engineer in
accordance with the requirement set out in the manual.
• The Benchmark TM Commissioning Checklist Service Record included in our manual
has been completed and updated after each annual service.
• Any disinfection has been carried out strictly in accordance with BS6700.
• For heavy use installation where constant usage / reheat is required titanium
immersion heaters should be fitted.
The registration document enclosed with the unit is completed and returned
•
within 60 days of purchase by the owner. Evidence of purchase and date of supply
must be submitted upon making a claim.
Guidance in the event of a problem
If you have a problem in the first year, please contact the plumber who fitted the unit.
After the first year, you should contact the plumber who carries out the annual servicing
for you.
Action in the event of component failure within warranty period
Failed components should be returned via the local authorised supplier. A nominal
charge of £30 will be made which is refunded in full by Gledhill on receipt of the original
part and proof of purchase.
Action in the event of inner vessel cylinder failure within warranty period
Since the full diagnosis of cause of failure is usually only possible with a laboratory
test environment where a product can be fully assessed and tested, we will require
the return of a cylinder which develops a leak for inspection. Providing our expert
examination confirms a manufacturing fault or defect, credit will then be raised against
the cost of the original cylinder.
Please note that a copy of the completed annual service record and commissioning
checklist should be submitted with any claim.
As a HWA Charter Member we endeavour to provide consumers quality assurance,
product satisfaction, and confidence in Gledhill, that we will deliver a service
beyond just supplying the product.

WARRANTY INFORMATION

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WARRANTY INFORMATION