PRESONUS ULT-series Owner's Manual page 33

6 Troubleshooting and Warranty
6.2 Warranty
How to Get Warranty Service (USA):
How to Get Warranty Service (outside of USA):
Limitation of Implied Warranties:
Exclusion of Damages:
1. You must have an active user account with PreSonus and your hardware must be
on file with your account. If you do not have an account, please go to:
http://www.presonus.com/registration and complete the registration process.
2. Contact our Technical Support Department at (225) 216-7887 or log a
support ticket at: http://support.presonus.com. TO AVOID THE POSSIBILITY
OF SENDING IN A PRODUCT THAT DOES NOT HAVE A PROBLEM, ALL SERVICE
REQUESTS SHALL BE CONFIRMED BY OUR TECH SUPPORT DEPARTMENT.
3. The return authorization number as well as shipping instructions shall
be provided after your service request is reviewed and confirmed.
4. The product should be returned for service in the original product
packaging. Products may be shipped in a manufactured "flight" or "road"
style cases but PreSonus will NOT cover any shipping damage to these
cases. Products that are not shipped in the original product package or a
manufactured case may not receive a warranty repair, at PreSonus's sole
discretion. Depending on the product model and the condition of your
original packaging, your product may not be returned to you in the original
packaging. The return shipping box may be a generic box that has been
fitted for that model tested if the original gift box is not available.
1. You must have an active user account with PreSonus and your hardware must
be on file with your account. If you do not have an account, please go to: http://
www.presonus.com/registration and complete the registration process.
2. Contact the Technical Support/Service Department for your region
at http://www.presonus.com/buy/international_distributors and
follow procedures provided by your PreSonus contact.
ANY IMPLIED WARRANTIES, INCLUDING WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN DURATION TO THE LENGTH OF THIS WARRANTY.
Some states, countries, or provinces do not allow limitations on how long
an implied warranty lasts, so the above limitation may not apply to you.
PRESONUS'S LIABILITY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE
REPAIR OR REPLACEMENT OF THE PRODUCT, AT PRESONUS'S SOLE OPTION. IF
PRESONUS ELECTS TO REPLACE THE PRODUCT, THE REPLACEMENT MAY BE A
RECONDITIONED UNIT. IN NO EVENT WILL PRESONUS BE LIABLE FOR DAMAGES
BASED ON INCONVENIENCE, LOSS OF USE, LOST PROFITS, LOST SAVINGS, DAMAGE
TO ANY OTHER EQUIPMENT OR OTHER ITEMS AT THE SITE OF USE, AND, TO THE
EXTENT PERMITTED BY LAW, DAMAGES FOR PERSONAL INJURY, OR ANY OTHER
DAMAGES WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE, EVEN IF
PRESONUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some states, countries, or provinces do not allow limitations on how long
an implied warranty lasts, so the above limitation may not apply to you.
If you have any questions about this warranty or service received, please
contact PreSonus (USA) at (225) 216-7887 or one of our authorized international
distributors at: http://www.presonus.com/buy/international_distributors.
Product features, design, and specifications are subject to change without notice.
ULT-series
Owner's Manual
29