If You Need Help - Motorola BT100 Installation And Operation Manual

1-4 Introduction

If You Need Help

If you need assistance while working with the BT100, contact the Motorola Technical Response
Center (TRC):
Inside the U.S.: 888-944-HELP (1-888-944-4357)
Outside the U.S.: 215-323-0044
Motorola Online: http://businessonline.motorola.com
The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a
searchable solutions database, technical documentation, and low-priority issue creation and
tracking.
Technical Response Center
Telephone Menu Options
888-944-HELP / 215-323-0044
PRESS 1
Controllers
PRESS 1
Digital
PRESS 1 PRESS 2
Cable Router Cable Modems
Products VOIP
Severity Level
1 - Critical Failure
2 - Serious Failure
3 - Lesser Failure
4 - Technical Assistance
BT100 Installation and Operation Manual
Video Products
PRESS 1
PRESS 2 PRESS 3
Headend Set-tops
PRESS 2
Analog
Data Networks/
Transmission Products
PRESS 3
PRESS 3 PRESS 4
Transmission Network
Products Management
PRESS 1 PRESS 2
Network Network
Licensing Management
Products
Connected Home Solutions
http://businessonline.motorola.com
Encoder Products
PRESS 1
Commercial
IRD
PRESS 5 PRESS 1
Consumer
Multiservice
Transport Satellite
C Band
Products
(MBT/MWT/MEA)
Broadcaster,
Satellite IRD or
PRESS 2
PRESS 2
Uplink
Encoder
Consumer
Products
PRESS 4
PRESS 2
Broadband
Retail
Support
Issued: 04/2005