Table of Contents
Advertisement
C O N S U M E R A S S I S T A N C E
REPORTING SAFETY DEFECTS IN THE UNITED STATES
If you believe that your vehicle has a defect that could cause a collision or cause injury or death,
you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in
addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems between you, your authorized dealer and the
manufacturer.
To contact NHTSA, you may either call the Auto Safety Hotline toll free at 1-888-327-4236 (TTY:
1-800-424-9153), or go to http://www.safercar.gov; or write to: Administrator, NHTSA, 1200 New
Jersey Avenue, SE., West Building, Washington, D.C. 20590. You can also obtain other information
about motor vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you should contact the Customer Service
Department immediately. Canadian customers who wish to report a safety defect to the Canadian
government should contact Transport Canada, Motor Vehicle Defect Investigations and Recalls at
1-800-333-0510 or go to http://www.tc.gc.ca/roadsafety/.
French Canadian customers who wish to report a safety defect to the Canadian government should
contact Transport Canada, Motor Vehicle Defect Investigations and Recalls at 1-800-333-0510 or
go to http://www.tc.gc.ca/securiteroutiere/.
142
Advertisement
Table of Contents
