Troubleshooting - SodaStream PLAY Quick Start Manual

CARE
DRINKS MAKER
• Never use abrasive cleaners or sharp tools to clean. If needed, use a mild dish soap liquid and a soft
damp cloth to gently clean.
• Wipe spills to keep base dry.
• DO NOT place in water or wash in a dishwasher. Doing so will seriously damage your Drinks Maker.
• DO NOT place or store the Drinks Maker close to a heat source.
CARBONATING BOTTLE
FOR YOUR SAFETY:
• WARNING: IF YOUR SODASTREAM CARBONATING BOTTLE IS NOT MARKED 'DISHWASHER-
SAFE', DO NOT WASH IT IN THE DISHWASHER. IF CARBONATING BOTTLES ARE MISTAKENLY
WASHED IN THE DISHWASHER, DO NOT USE THEM. THROW THEM AWAY. USING BOTTLES THAT
HAVE BEEN WASHED IN THE DISHWASHER OR BOTTLES THAT ARE SCRATCHED, WORN,
DISCOLOURED, OR DAMAGED IN ANY WAY MAY RESULT IN SERIOUS PERSONAL INJURY.
• Rinse carbonating bottles with cold or lukewarm water, but never rinse with hot water. If needed, use a
mild dish soap liquid or SodaStream bottle cleaning tablets and a soft-bristled brush to clean.
• Every SodaStream carbonating bottle has an expiration date printed on it. DO NOT use the bottle after
this date.
• Replacement SodaStream carbonating bottles are available wherever SodaStream products are sold.
EXCHANGING YOUR CYLINDER
The SodaStream CO cylinder is provided to you under licence. The licence allows you to exchange your
empty cylinder for a full one for the price of the gas content only, at a participating SodaStream authorised
retailer.
Follow instructions to replace the cylinder in the 'Install the CO cylinder' section.
For a list of local retailers near you and ordering information visit us at www.sodastream.com and choose
'Select your country'.

TROUBLESHOOTING

Before you call for service, please check the list of problems and solutions below:
DRINKS MAKER DOES NOT CARBONATE:
• You might be out of gas; replace your cylinder.
• Cylinder may be loose. Remove the carbonating bottle, place the PLAY Drinks Maker on its back with
the carbonating block facing upwards to access the cylinder inside the cylinder hollow through the base.
Retighten the cylinder by hand. DO NOT use tools. Apply firm pressure but do not over tighten. If the
cylinder is already firmly in place, it may be empty. Replace with a full cylinder.
• Check that the carbonating bottle has been filled up with water to the fill line.
• Ensure that the Drinks Maker is in the upright position.
CANNOT PULL BOTTLE REST:
• Make sure that the carbonating block is in its fully upward position.
• Pull the bottle rest firmly towards you.
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