Toyota 2003 Avalon Service Manual page 245

Federal Emission Control Warranty
IF YOUR VEHICLE FAILS AN EMISSIONS TEST
If your vehicle fails an EPA-approved emissions test, you may make a
claim under the Emission Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership and present a copy of the
emissions test report. Also, take your maintenance records in case they
are needed.
If your claim qualifies for coverage, the dealership will repair your vehi-
cle within 30 days (unless a shorter period is required by law). If your
claim is denied, Toyota will notify you in writing of the reason within
the same period. If we fail to do so, we will repair your vehicle free of
charge. The only exceptions allowed are when you request or agree to a
delay, or a delay is caused by factors beyond the control of Toyota or the
dealership.
For information on how to obtain service under the Emission Defect
Warranty, see page 29, "Obtaining Warranty Service."
18 Your Warranties in Detail
IF YOU HAVE QUESTIONS
If you have questions or concerns about your vehicle's federal emission
warranty coverage, please follow the steps described under "If You Need
Assistance" on pages 4–5. In the case of the Emission Performance
Warranty, you may also request information from or report complaints to:
U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
Vehicles equipped with a California Certified Emission Control System
that are registered and operated in California or any state that
adopts California emission warranty provisions are also covered by
the California Emission Control Warranty (see page 20). Currently,
Massachusetts and Vermont are the only other states to which the
California Emission Control Warranty applies.