Satisfaction Down The Road - Toyota 2003 Avalon Service Manual

Satisfaction Down the Road

A
t Toyota, our top priority is always our customers. We know
your Toyota is an important part of your life and something you
depend on every day. That's why we're dedicated to building
products of the highest quality and reliability.
Our excellent warranty coverage is evidence that we stand behind the
quality of our vehicles. We're confident
Toyota will provide you with many years of enjoyable driving.
To further demonstrate our commitment to our customers' satisfaction,
occasionally we may establish a special policy adjustment to pay for spe-
cific repairs that are no longer covered by warranty. When we establish
such a policy adjustment, we mail details to all applicable owners we
have on record. That's why it's important to send in the card at the back
of this booklet if you change your address or if you've purchased this
vehicle from a previous owner.
To provide you with added protection against unexpected service costs,
we offer Toyota Extra Care vehicle service agreements and Toyota Auto
Care pre-paid maintenance programs. Both offer plans to meet a wide
2 Introduction
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as you should be that your
variety of needs. Your dealership can help you select the plan that's best
for you.
Our goal is for every Toyota customer to enjoy outstanding quality,
dependability and peace of mind throughout their ownership experi-
ence. We want you to be a satisfied member of the Toyota family for
many miles to come.
This booklet describes the terms of Toyota warranty coverage
as well as general owner responsibilities. A separate publication
found in your glove box, the Scheduled Maintenance Guide,
describes your vehicle's maintenance requirements. Be sure to
review this publication carefully, since proper maintenance is
required to ensure that warranty coverage remains intact.
All information in this booklet is the latest available at the time of pub-
lication and, with the exception of the emission control warranties, is
subject to change without notice.