D-Link DCS-5009L User Manual

Pan & tilt day/night network camera
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Version 1.1 | October 15, 2014

User Manual

Pan & Tilt Day/Night Network Camera
Cloud Camera
DCS-5009L

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  Summary of Contents for D-Link DCS-5009L

  • Page 1: User Manual

    Version 1.1 | October 15, 2014 User Manual Pan & Tilt Day/Night Network Camera Cloud Camera DCS-5009L...
  • Page 2: Manual Overview

    Manual Overview D-Link reserves the right to revise this publication and to make changes in the content hereof without obligation to notify any person or organization of such revisions or changes. Information in this document may become obsolete as our services and websites develop and change.
  • Page 3: Safety Instructions

    80 percent of the ampere ratings limit for the power strip. • To help protect your product from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS). D-Link DCS-5009L User Manual...
  • Page 4: Warnings

    INCLUDING BUT NOT LIMITED TO, BROADBAND INTERNET SUBSCRIPTION SERVICES AND PRODUCTS; MOBILE INTERNET SUBSCRIPTION SERVICES, COVERAGE AND PRODUCTS; CAMERA MANAGEMENT SOFTWARE, AND; A NETWORK CONNECTION. D-LINK HAS NO CONTROL OVER SUCH SERVICES AND PRODUCTS AND EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR THE FAILURE OF THE DEVICE OR ANY FEATURE THEREOF RESULTING FROM THE FAILURE OF ANY THIRD-PARTY SERVICE OR PRODUCT.
  • Page 5: Table Of Contents

    Manual Hardware Installation ..........20 Firmware Upgrade ..............47 Mounting Instructions ..............21 Status ....................48 What is mydlink? .................22 Device Info ................48 mydlink Apps ................22 Active User ................49 Live Video ..................23 Camera Status ................24 Troubleshooting ..............50 Configuration ..............25 Technical Specifications ..........53 D-Link DCS-5009L User Manual...
  • Page 6: D-Link Dcs-5009L User Manual

    Table of Contents Contacting Technical Support ........55 Warranty ................56 Registration ..............63 D-Link DCS-5009L User Manual...
  • Page 7: Product Overview

    Section 1 - Product Overview Product Overview Package Contents DCS-5009L Pan & Tilt Day/Night Network Camera Mounting Kit Power Adapter Ethernet Cable Quick Install Guide If any of the above items are missing, please contact your reseller. Note: Using a power supply with a different voltage than the one included with your product will cause damage and void the warranty for this product.
  • Page 8: Minimum Requirements

    • Safari® 4 or higher Windows® Users: Make sure you have the latest version of Java installed and enabled. Visit www.java.com to download the latest version. • A router (D-Link Cloud Router is recommended) Network Device and Service • An Internet connection •...
  • Page 9: Introduction

    Introduction The DCS-5009L Pan & Tilt Day/Night Network Camera is a versatile surveillance solution for your home or small office. Unlike a standard webcam, the DCS-5009L is a complete system with a built-in CPU and Web server that transmits high-quality video images.
  • Page 10: Features

    Pan/Tilt for Wide Viewing Area Patrol a larger area with one camera thanks to the DCS-5009L’s pan and tilt functions. You can use the Web interface to manually adjust the camera lens position, or set up to 24 pre-defined preset positions, enabling you to quickly move to frequently used points of interest.
  • Page 11: Hardware Overview

    *Note: If you see a white haze when viewing in night vision mode, the IR lights on the camera may be reflecting off a nearby surface. Try repositioning the camera in order to avoid glare from the IR LEDs. D-Link DCS-5009L User Manual...
  • Page 12: Rear View

    Section 1 - Product Overview Rear View Power Connector Ethernet Port WPS Button Reset Button D-Link DCS-5009L User Manual...
  • Page 13: Wireless Installation Considerations

    Section 2 - Installation Wireless Installation Considerations Your D-Link Wireless Network Camera lets you access your network using a wireless connection from anywhere within the operating range of your wireless network. However, the number, thickness and location of walls, ceilings, or other objects that the wireless signals must pass through, may limit the range.
  • Page 14: Installation

    Section 2 - Installation Installation There are three ways to set up your camera: Zero Configuration Setup: If you have a mydlink-enabled router (D-Link Cloud Router), this is the easiest way to set up your camera. Refer to “Zero Configuration Setup” on page Camera Setup Wizard: If you do not have a mydlink-enabled router, use the Camera Setup Wizard to guide you through setup and initial configuration of your camera.
  • Page 15: Zero Configuration Setup

    (both wired and wireless) to your camera, and add the camera to your mydlink account. If you do not have a D-Link Cloud Router, you can use the Setup Wizard. Refer to “Camera Setup Wizard” on page...
  • Page 16 Explorer, Chrome, Firefox, or Safari) and log in to your mydlink account. Step 4 The mydlink page will automatically check for new devices. Once mydlink detects your camera, a notice will appear that says, Zero Configuration (at the bottom of the screen). Click the notification to continue. D-Link DCS-5009L User Manual...
  • Page 17 If you notice a white haze when viewing in night vision mode, the night vision light on the camera may be reflecting off a nearby surface. Try repositioning the camera. D-Link DCS-5009L User Manual...
  • Page 18: Wps - Push Button Setup

    If you have a D-Link Cloud Router and an active mydlink account, the easiest way to create a secure wireless connection is by using the WPS Button on the back of the DCS-5009L. After you complete Step 3 below, you can register your camera with mydlink.
  • Page 19: Camera Setup Wizard

    Click Start to begin. Note: If you experience issues registering this device with your mydlink account, perform a hard reset by pressing and holding the reset button on the device for 10 seconds while the device is powered on. D-Link DCS-5009L User Manual...
  • Page 20: Manual Hardware Installation

    Connect the Power Cable and Ethernet Cable Step 1 Attach the power supply to the power receptor located on the back of the DCS-5009L and connect it to a wall outlet or surge protector. Power is confirmed when the Power LED is lit.
  • Page 21: Mounting Instructions

    Run the cables through the back of the the thumbscrew to lock the arm in place. mounting bracket, securing them with the built-in guides. Be sure to leave enough cable length protruding from the top to connect the cables to the camera. D-Link DCS-5009L User Manual...
  • Page 22: What Is Mydlink

    You can add the DCS-5009L to your mydlink account during the Setup Wizard. After downloading one of the mydlink apps (see below), you will be able access the camera with your smartphone or tablet.
  • Page 23: Live Video

    Section 3 - mydlink Portal Live Video The DCS-5009L is a mydlink-enabled camera, which means you can register your camera with a mydlink account. This will allow you to use the mydlink Cloud Services, which include free access to the mydlink portal website.
  • Page 24: Camera Status

    • For a wired connection, make sure the Ethernet connection between your camera and router is secure. WPS not in use • If the Power LED is off, check the power source. Successfully connected Blue Blinking Trying to connect D-Link DCS-5009L User Manual...
  • Page 25: Configuration

    After completing the Camera Setup Wizard, you are ready to use your camera. The camera’s built-in Web configuration utility is designed to allow you to easily access and configure your DCS-5009L. There are two ways in which you can access your camera’s Web configuration interface:...
  • Page 26: Live Video

    If you set the night mode to manual, the night mode feature can be toggled using these on and off buttons. Note: If the live image is blurry or out of focus, you can manually adjust the focus by rotating the manual focus bezel surrounding the camera lens. D-Link DCS-5009L User Manual...
  • Page 27: Setup

    Section 4 - Configuration Setup Wizard You can configure your DCS-5009L and connect it to the Internet using the Internet Connection Setup Wizard, which includes step-by-step instructions. If you prefer to manually configure your camera, select Manual Internet Connection Setup and skip “Network Setup”...
  • Page 28: Internet Connection Setup Wizard

    Internet Connection Setup Wizard The Internet Connection Setup Wizard will guide you through a step-by-step process to configure your new DCS-5009L and connect the camera to the Internet. Click Next to continue. Select what kind of Internet connection your camera should use:...
  • Page 29 Click Next to continue. This page displays a summary of your settings. Click Apply to save and activate your settings. (Click Back if you need to change your settings.) D-Link DCS-5009L User Manual...
  • Page 30: Network Setup

    Play) device in the network. UPnP Port If you enable UPnP port forwarding, it will allow the camera to Forwarding: communicate with a UPnP compatible network router for simplified local network access and remote access using the Internet. D-Link DCS-5009L User Manual...
  • Page 31 LAN (local area network). Note: This software comes built-in with Apple’s OS X and iOS. It can be installed on computers running Microsoft Windows. Bonjour Name: Enter a name to identify this camera on Bonjour. Click Save Settings. D-Link DCS-5009L User Manual...
  • Page 32: Wireless Setup

    Wireless Select the wireless security mode used by your wireless network. If Security Mode: you select WPA-PSK/WPA2-PSK, enter the password (Pre-Shared Key) for your wireless network in the text box that appears. Click Save Settings. D-Link DCS-5009L User Manual...
  • Page 33: Dynamic Dns (Ddns)

    Enter your User Name or e-mail used to connect to the DDNS server. Password: Enter your Password used to connect to the DDNS server. Timeout: This allows you to specify the periodic update time for the DDNS address. Click Save Settings. D-Link DCS-5009L User Manual...
  • Page 34: Image Setup

    Allows you to adjust the contrast level. Select a setting between -5 Control: and +5 from the drop-down menu. Saturation Allows you to adjust the color saturation level. Select a setting between Control: -5 and +5 from the drop-down menu. Click Save Settings. D-Link DCS-5009L User Manual...
  • Page 35: Video

    Live Video page. Light Auto is selected by default. You can select a frequency to be used, Frequency: based on the frequency of the electrical supply in your area, to help reduce image flicker. Click Save Settings. D-Link DCS-5009L User Manual...
  • Page 36: Audio

    Audio Settings: You can click Enable in order to hear audio from your camera’s microphone. Volume Select a number from the drop-down menu to adjust the volume level Settings: of the camera’s microphone. Click Save Settings. D-Link DCS-5009L User Manual...
  • Page 37: Motion Detection

    (A higher number makes it easier for motion to be detected.) Detection Use your mouse to click on blocks representing areas that you would Areas: like to monitor for motion. Click Save Settings. D-Link DCS-5009L User Manual...
  • Page 38: Mail

    You can also use STARTTLS, which will use SMTP server port number 587. • • If you want to use a Yahoo SMTP server, the SMTP server address will be different between each registered region, and only SMTP port 465 is supported for SSL-TLS. D-Link DCS-5009L User Manual...
  • Page 39 Video Limit settings you specify. Select a Size email account: in KBytes and a Time in seconds. Test E-mail Click Test to send a test e-mail according to the e-mail settings you Account: have specified above. Click Save Settings. D-Link DCS-5009L User Manual...
  • Page 40: Ftp

    Base File Name: Enter the desired base file name for your snapshots. Keep in mind that the base file name will also include the time stamp information. D-Link DCS-5009L User Manual...
  • Page 41 Specify the maximum file size (in KBytes) and duration (in seconds) of the video clips to be uploaded. Test FTP Server: Click Test to send files to the FTP server specified above to make sure that your settings are correct. Click Save Settings. D-Link DCS-5009L User Manual...
  • Page 42: Time And Date

    When Synchronize NTP Server is not enabled, you can set the date and Time Manually: time of the internal system clock manually. Or you can click on Copy Your Computer’s Time Settings to automatically set the date and time based on your computer’s settings. Click Save Settings. D-Link DCS-5009L User Manual...
  • Page 43: Day/Night Mode

    Click Day Mode Schedule to set a schedule. This allows the camera Schedule: to use Day mode during the days and times you specify, and switch to Night mode outside the times you specify. Click Save Settings. D-Link DCS-5009L User Manual...
  • Page 44: Camera Control

    • Enter a Preset Name to help you easily identify the preset. • Click on the Set button to save the preset. • Any preset position can be cleared by selecting the desired preset name and clicking on the Clear button. D-Link DCS-5009L User Manual...
  • Page 45: Maintenance

    Password to verify, then click Add. A maximum of eight user accounts can be created. User List: Displays an account Name for each authorized user. The administrator can modify or delete an account by clicking on its edit or trash icon. D-Link DCS-5009L User Manual...
  • Page 46: System

    Click Restore Factory Defaults to reset all settings back to the factory To Factory defaults. Please note that this will erase any changes you have made Default: to the settings of the camera. Reboot The Click Reboot the Device to reboot the camera. Device: D-Link DCS-5009L User Manual...
  • Page 47: Firmware Upgrade

    Section 4 - Configuration Firmware Upgrade Your current firmware version and date will be displayed on your screen. You can click on the link to go to the D-Link Support Page and check for the latest firmware versions available. To upgrade the firmware on your DCS-5009L, download the latest firmware from the D-Link Support Page to your local hard drive.
  • Page 48: Status

    Section 4 - Configuration Status Device Info This section displays all the detailed information about your device and network settings. D-Link DCS-5009L User Manual...
  • Page 49: Active User

    Section 4 - Configuration Active User This page lists all the active users’ information including the User Name, IP address, and the Time that camera access began. D-Link DCS-5009L User Manual...
  • Page 50: Troubleshooting

    To reset your camera, use an unfolded paper clip to press and hold the RESET button on the back of your camera for at least 10 seconds while your camera is plugged in. Reset Button D-Link DCS-5009L User Manual...
  • Page 51 7. The camera is producing noisy images. How can I solve the problem? The video images might be noisy if the camera is used in a very low-light environment. Try switching to night mode if you are consistently monitoring a low-light area. D-Link DCS-5009L User Manual...
  • Page 52 Java installed. Java can be downloaded from http://www.java.com If you are using Internet Explorer with a version number 6 or lower, then you will need to upgrade your Web browser software in order to view the streaming video transmitted by the DCS-5009L. D-Link DCS-5009L User Manual...
  • Page 53: Technical Specifications

    • DHCP Client VIDEO CODECS • NTP Client (D-Link) • H.264 • DNS Client • MJPEG • DDNS Client (Dyndns and D-Link) • JPEG for Still Images • SMTP Client VIDEO FEATURES • FTP Client • Adjustable Image Size and Quality •...
  • Page 54 • AGC (Auto Gain Control) • IC • AWB (Auto White Balance) • C-Tick • AES (Auto Electronic Shutter) • CE POWER • Input: 100-240 V AC, 50/60 Hz • Output: 12 V DC, 1 A D-Link DCS-5009L User Manual...
  • Page 55: Contacting Technical Support

    • Hardware Revision (located on the label on the bottom of the network camera (e.g., rev A1)) • Serial Number (s/n number located on the label on the bottom of the network camera). You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues.
  • Page 56: Warranty

    Any repair or replacement will be rendered by D-Link at an Authorized D-Link Service Office. The replacement hardware need not be new or have an identical make, model or part. D-Link may, at its option, replace the defective Hardware or any part thereof with any reconditioned product that D-Link reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware.
  • Page 57 Software or to refund the portion of the actual purchase price paid that is attributable to the Software. Except as otherwise agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and is subject to the terms and conditions of the license granted by D-Link for the Software.
  • Page 58 • The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance in sufficient detail to allow D-Link to confirm the same, along with proof of purchase of the product (such as a copy of the dated purchase invoice for the product) if the product is not registered.
  • Page 59 Purolator Canada or any common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in Canada, otherwise we will ship the product to you freight collect. Expedited shipping is available upon request and provided shipping charges are prepaid by the customer.
  • Page 60: Limitation Of Liability

    FOR WARRANTY SERVICE) RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT.
  • Page 61 The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user. D-Link DCS-5009L User Manual...
  • Page 62: Industry Canada Statement

    Appendix C - Warranty For detailed warranty information applicable to products purchased outside the United States, please contact the corresponding local D-Link office. Industry Canada Statement: This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 63: Registration

    Appendix D - Registration Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Version 1.1 October 15, 2014 D-Link DCS-5009L User Manual...