If You Need Help; Warranty Coverage; Troubleshooting - Motorola 6840420Z01-AD Start Here Manual

If You Need Help

If you have any additional questions, please call your local
hotline or visit us at www.hellomoto.com

Warranty Coverage

Please refer to the warranty information provided at the
time of purchase.

Troubleshooting

Symptom Solution(s)
Poor SR • Enter digits in segments.
performance.
• Speak with no pauses.
• Talk loudly.
• Speak toward the direction of
the microphone.
• Check position of the
microphone.
Symptom
You cannot
pair new
phones with
the car kit.
No SR or HF
audio.
SR does not
respond, or
in-vehicle
audio is not
heard on the
remote phone.
System does
not respond.
UIM buttons
not lit.
41 42
Solution(s)
• The phone must support Bluetooth
Handsfree Profile 0.96 or 1.0.
• The system supports a maximum
of 4 phones at once. Make sure
this limit is not exceeded.
• Remove all previous pairings
using the Remove All command.
The system should be reset.
• Delete the pairing information on
the phone and ensure that the
phone is removed from any other
systems with which it is paired.
• Check speaker connection.
• Check the connection to the
electronic module.
• Check microphone connection.
• Check the connection to the
electronic module.
• Check UIM connection.
• Check the connection to the
electronic module.
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