Dell Inspiron 15 3000 Series Service Manual
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Dell Inspiron 15 3000 Series Service Manual

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Inspiron 15
3000 Series

Service Manual

Computer Model: Inspiron 15–3552
Regulatory Model: P47F
Regulatory Type: P47F003

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Summary of Contents for Dell Inspiron 15 3000 Series

  • Page 1: Service Manual

    Inspiron 15 3000 Series Service Manual Computer Model: Inspiron 15–3552 Regulatory Model: P47F Regulatory Type: P47F003...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks ™...

  • Page 3: Table Of Contents

    Contents Before working inside your computer........9 ....................9 Before you begin ....................9 Safety instructions ..................10 Recommended tools After working inside your computer........12 Removing the battery............... 13 ......................13 Procedure Replacing the battery............... 14 ......................14 Procedure Removing the base panel............15 .....................
  • Page 4 Removing the memory module..........21 ..................... 21 Prerequisites ......................21 Procedure Replacing the memory module..........23 ......................23 Procedure ....................24 Post-requisites Removing the wireless card............ 25 .....................25 Prerequisites ......................25 Procedure Replacing the wireless card.............27 ......................27 Procedure ....................27 Post-requisites Removing the keyboard............28 ....................
  • Page 5 Removing the touch pad............38 .....................38 Prerequisites ......................39 Procedure Replacing the touch pad............42 ......................42 Procedure ....................42 Post-requisites Removing the power-button board........43 .....................43 Prerequisites ......................44 Procedure Replacing the power-button board........46 ......................46 Procedure ....................46 Post-requisites Removing the speakers............
  • Page 6 Removing the system board............54 .....................54 Prerequisites ......................55 Procedure Replacing the system board............ 58 ......................58 Procedure ....................59 Post-requisites Removing the coin-cell battery..........60 ....................60 Prerequisites ......................60 Procedure Replacing the coin-cell battery..........62 ......................62 Procedure ....................62 Post-requisites Removing the heat sink............63 .....................63 Prerequisites...
  • Page 7 Removing the display assembly..........70 .....................70 Prerequisites ......................70 Procedure Replacing the display assembly..........73 ......................73 Procedure ....................73 Post-requisites Removing the display bezel.............74 .....................74 Prerequisites ......................75 Procedure Replacing the display bezel............. 76 ......................76 Procedure ....................76 Post-requisites Removing the display panel.............77 .....................
  • Page 8 ......................86 Procedure ....................86 Post-requisites Removing the display hinges..........87 .....................87 Prerequisites ......................87 Procedure Replacing the display hinges..........89 ......................89 Procedure ....................89 Post-requisites Flashing the BIOS..............90 Getting help and contacting Dell........... 91 ..................91 Self-help resources ....................92 Contacting Dell...

  • Page 9: Before Working Inside Your Computer

    Before working inside your computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications.

  • Page 10: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
  • Page 11 • Plastic scribe...

  • Page 12: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, and cables you removed before working on your computer.

  • Page 13: Removing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Close the display and turn the computer over. Slide the battery-release latch to the unlocked position.

  • Page 14: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the battery into the slots on the battery bay and snap the battery into place.

  • Page 15: Removing The Base Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Procedure Remove the screws that secure the base panel to the computer base.

  • Page 16: Replacing The Base Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the base panel into the slots on the computer base and snap the base panel into place.

  • Page 17: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 18 Lift the hard-drive assembly off the computer base. screws (4) hard-drive assembly hard-drive cable latch Disconnect the interposer from the hard drive.
  • Page 19 Remove the screws that secure the hard-drive bracket to the hard drive and lift the bracket off the hard drive. hard drive screws (4) hard-drive bracket interposer...

  • Page 20: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

  • Page 21: Removing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base panel.
  • Page 22 Slide and remove the memory module from the memory-module slot. securing clips (2) memory module...

  • Page 23: Replacing The Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory- module slot.

  • Page 24: Post-Requisites

    Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. notch memory module securing clips Post-requisites Replace the...

  • Page 25: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base panel.
  • Page 26 Slide the wireless card out of the wireless-card slot. antenna cables (2) wireless card screw notch...

  • Page 27: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 28: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Procedure Turn the computer over and open the display as far as possible.
  • Page 29 Using a plastic scribe, gently release the tabs that secure the keyboard to the palm-rest assembly. plastic scribe keyboard palm-rest assembly Carefully turn the keyboard over and place it on the palm-rest assembly.
  • Page 30 Open the latch and disconnect the keyboard cable from the system board. latch keyboard cable palm-rest assembly keyboard Lift the keyboard, along with the cable, off the palm-rest assembly.

  • Page 31: Replacing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the keyboard cable into the connector and close the latch to secure the cable.

  • Page 32: Removing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base panel.
  • Page 33 Remove the screws that secure the palm-rest assembly to the computer base. latch power-button cable screws (7) palm-rest assembly touch-pad cable Close the display and turn the computer over.
  • Page 34 Remove the screws that secure the palm-rest assembly to the computer base. screws (10) computer base...
  • Page 35 Slightly open the computer base and, using a plastic scribe, pry the palm- rest assembly off the computer base. computer base palm-rest assembly plastic scribe Turn the computer over and open the display.
  • Page 36 Lift the palm-rest assembly off the computer base. palm-rest assembly computer base Remove the touch pad.

  • Page 37: Replacing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Replace the touch pad. Align the screw holes on the palm rest with the screw holes on the computer base and snap the palm rest into place.

  • Page 38: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base panel.

  • Page 39: Procedure

    Procedure Peel the tape off the touch-pad bracket. tape palm rest touch-pad bracket Remove the screws that secure the touch-pad bracket to the touch pad.
  • Page 40 Open the latch and disconnect the touch-pad cable from the touch pad. touch-pad cable latch screws (2) palm rest touch-pad bracket Peel the tape off the touch pad.
  • Page 41 Lift the touch pad off the palm rest. tape touch pad palm rest...

  • Page 42: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the touch pad into the slots on the palm rest. Adhere the tape that secures the touch pad to the palm rest.

  • Page 43: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base panel.

  • Page 44: Procedure

    Procedure Slide the power-button board cable through the slot on the palm rest. power-button board cable slot palm rest Turn the palm rest over. Remove the screw that secures the power-button board to the palm rest. Slide the power-button board out from the tab on the palm rest.
  • Page 45 Lift the power-button board, along with its cable, off the palm rest. power-button board screw power-button board cable...

  • Page 46: Replacing The Power-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the power-button board under the tab on the palm rest and align the screw hole on the power-button board with the screw hole on the palm rest.

  • Page 47: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base panel.
  • Page 48 Slide the speaker cable through the slot on the computer base. speaker cable slot Turn the computer over and open the display. Note the speaker-cable routing and remove the cable from the routing guides on the computer base.
  • Page 49 Lift the speakers, along with the speaker cable, off the computer base . speaker cable speakers (2)

  • Page 50: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts, align and place the speakers on the palm rest. Route the speaker cable through the routing guides on the palm rest.

  • Page 51: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base panel.
  • Page 52 Lift the I/O board off the computer base. screw I/O board latch I/O-board cable...

  • Page 53: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw hole on the I/O board with the screw hole on the computer base.

  • Page 54: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 55: Procedure

    Procedure Disconnect the speaker cable from the system board. speaker cable slot Turn the computer over and open the display as far as possible. Peel the tape that secures the display cable to the system board. Open the latches and disconnect the display cable and I/O-board cable from the system board.
  • Page 56 Disconnect the power-adapter port cable from the system board. system board tape display cable latch I/O-board cable power-adapter port cable Remove the screw that secures the system board to the computer base.
  • Page 57 Lift the system board off the computer base. system board computer base screw Turn the system board over and remove the coin-cell battery. Follow the procedure from step 2 to step 4 in "Removing the heat sink”.

  • Page 58: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 59: Post-Requisites

    Post-requisites Follow the procedure from step 2 to step 6 in “Replacing the palm rest”. Replace the keyboard. Replace the wireless card. Replace the memory module. Follow the procedure from step 3 to step 6 in “Replacing the hard drive”. Replace the battery.

  • Page 60: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 61 system board plastic scribe coin-cell battery battery socket...

  • Page 62: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the system board.

  • Page 63: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 64 In sequential order, as indicated on the heat sink, loosen the captive screws that secure the cooling assembly to the system board. heat sink captive screws (4) system board fan cable Lift the cooling assembly off the system board. Remove the fan.

  • Page 65: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can cause damage to the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 66: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base panel.

  • Page 67: Procedure

    Procedure Remove the screws that secure the fan to the heat sink. cooling assembly screws (3) Turn the cooling assembly over.
  • Page 68 Lift the fan off the heat sink. heat sink...

  • Page 69: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the fan on the heat sink. Turn the cooling assembly over.

  • Page 70: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base panel.
  • Page 71 Note the display-cable routing and remove the cable from the routing guides on the computer base. display assembly display cable computer base antenna cables (2)
  • Page 72 Remove the screws that secure the display hinges to the computer base. display assembly screws (3) computer base Carefully lift the display assembly off the computer base.

  • Page 73: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the computer base.

  • Page 74: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touch screen display.

  • Page 75: Procedure

    Procedure Using your fingertips, gently pry up the inner edges of the display bezel. display bezel display panel Lift the display bezel off the display assembly.

  • Page 76: Replacing The Display Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the display bezel with the display back-cover and gently snap the display bezel into place.

  • Page 77: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touch screen display.
  • Page 78 Turn the display panel over. screws (4) display panel display-back cover Peel the tape that secures the display cable to the display-back cover. Open the latch and disconnect the display cable from the display-back cover.
  • Page 79 Lift the display panel off the display back-cover. display panel display cable latch tape display-back cover...

  • Page 80: Replacing The Display Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the display cable into the connector on the display back-cover and close the latch to secure the cable.

  • Page 81: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base panel.
  • Page 82 Lift the power-adapter port, along with its cable, off the computer base. screw computer base power-adapter port power-adapter port cable...

  • Page 83: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the power-adapter port into the slot on the computer base. Align the screw hole on the power-adapter port with the screw hole on the computer base.

  • Page 84: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
  • Page 85 Disconnect the camera cable from the camera. camera cable plastic scribe camera...

  • Page 86: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the camera cable to the camera. Align the camera to the alignment posts on the display back-cover and snap the camera in place.

  • Page 87: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
  • Page 88 Release the hinges from the latches and lift the display hinges off the display back-cover. screws (6) latches (2) display hinges (2) display back-cover...

  • Page 89: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the hinges under the latches on the display back-cover. Align the screw holes on the display hinges with the screw holes on the display back-cover.

  • Page 90: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer and click Submit.

  • Page 91: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 92: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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