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Inspiron 15 3000
Service Manual
Computer Model: Inspiron 15-3567
Regulatory Model: P63F
Regulatory Type: P63F002

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   Summary of Contents for Dell Inspiron 15 3000

  • Page 1: Service Manual

    Inspiron 15 3000 Service Manual Computer Model: Inspiron 15-3567 Regulatory Model: P63F Regulatory Type: P63F002...

  • Page 2

    WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ..................10 Before you begin ...................10 Safety instructions .................11 Recommended tools ....................12 Screw list After working inside your computer......14 Removing the battery...........15 ....................15 Procedure Replacing the battery........... 17 ....................17 Procedure Removing the optical drive........... 18 ....................

  • Page 4

    Replacing the keyboard..........25 ....................25 Procedure ..................25 Post-requisites Removing the base cover..........26 ................... 26 Prerequisites ....................26 Procedure Replacing the base cover..........31 ....................31 Procedure ..................33 Post-requisites Removing the optical-drive interposer......34 ................... 34 Prerequisites ....................34 Procedure Replacing the optical-drive interposer......

  • Page 5

    Replacing the memory modules........43 ....................43 Procedure ..................44 Post-requisites Removing the wireless card......... 45 ................... 45 Prerequisites ....................45 Procedure Replacing the wireless card..........47 ....................47 Procedure ..................48 Post-requisites Removing the power-button board......50 ................... 50 Prerequisites ....................50 Procedure Replacing the power-button board......

  • Page 6

    Replacing the I/O board..........60 ....................60 Procedure ..................60 Post-requisites Removing the coin-cell battery........61 .................... 61 Prerequisites ....................61 Procedure Replacing the coin-cell battery........63 ....................63 Procedure ..................63 Post-requisites Removing the heat sink..........64 ................... 64 Prerequisites ....................64 Procedure Replacing the heat sink..........66 ....................

  • Page 7

    Replacing the status-light lens........72 ..................72 Post-requisites ....................72 Procedure Removing the system board.........73 ................... 73 Prerequisites ....................74 Procedure Replacing the system board.........78 ....................78 Procedure ..................79 Post-requisites Removing the touch pad..........80 ................... 80 Prerequisites ....................80 Procedure Replacing the touch pad..........

  • Page 8

    Replacing the display assembly........91 ....................91 Procedure ..................91 Post-requisites Removing the display bezel..........92 ................... 92 Prerequisites ....................93 Procedure Replacing the display bezel..........94 ....................94 Procedure ..................94 Post-requisites Removing the display panel......... 95 ................... 95 Prerequisites ....................95 Procedure Replacing the display panel..........98 ..................98 Post-requisites...

  • Page 9

    Procedure ..................107 Post-requisites Removing the palm rest..........108 ..................108 Prerequisites ....................108 Procedure Replacing the palm rest..........110 ..................110 Post-requisites ....................110 Procedure Diagnostics..............111 Flashing the BIOS............113 Getting help and contacting Dell......... 114 .................114 Self-help resources ..................114 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 12: Screw List

    Screw list The following table provides the list of screws that are used for securing different components to the palm-rest assembly. Table 1. Screw list Component Secured to Screw type Quantity Screw image Optical-drive Base cover M2x5 assembly Optical-drive Optical drive M2x3 bracket Base cover...

  • Page 13

    Component Secured to Screw type Quantity Screw image I/O board Palm-rest M2x3 assembly System board M2x5 System board Palm-rest M2x3 assembly Touch-pad Touch pad M2x3 bracket Power-adapter Palm-rest M2x3 port assembly Display panel Display back- M2x3 cover and antenna assembly Display hinges Display back- M2.5xM2.5 big...

  • Page 14: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Removing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the battery-release latch to the unlocked position. You hear a click sound when the battery is unlocked.

  • Page 16

    Turn the computer over, open the display, and press the power button for five seconds to ground the system board.

  • Page 17: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display and turn the computer over. Place the battery in the battery bay and snap the battery into place.

  • Page 18: Removing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Procedure Remove the screw (M2x5) that secures the optical-drive assembly to the base cover.

  • Page 19

    Pull the optical-drive assembly out of the optical-drive bay. Remove the screw (M2x3) that secures the optical-drive bracket to the optical drive. NOTE: Note the orientation of the optical-drive bracket so that you can replace it correctly.

  • Page 20

    Remove the optical-drive bracket from the optical drive. Carefully pull the optical-drive bezel and remove it from the optical drive.

  • Page 21: Replacing The Optical Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the tabs on the optical-drive bezel with the slots on the optical drive and snap it into place.

  • Page 22: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Procedure Turn the computer over and open the display as far as possible.

  • Page 23

    Carefully turn the keyboard over and place it on the palm-rest assembly. Open the latch and disconnect the keyboard cable from the system board.

  • Page 24

    Lift the keyboard off the palm-rest assembly.

  • Page 25: Replacing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the keyboard cable into the system-board connector and close the latch to secure the cable.

  • Page 26: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 27

    Open the latch, and disconnect the optical-drive cable from the connector on the system board. Close the display and the turn the computer over. Remove the eight screws (M2.5x8) that secure the base cover to the palm-rest assembly. Remove the three screws (M2x2) that secure the base cover to the palm-rest assembly.

  • Page 28

    Remove the two screws (M2x5) that secure the base cover to the palm-rest assembly.

  • Page 29

    Using a plastic scribe, pry the base cover off the palm-rest assembly. Turn the base cover over.

  • Page 30

    Remove the optical-drive interposer.

  • Page 31: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Replace the optical-drive interposer. Turn the base cover over.

  • Page 32

    Place the base cover on the palm-rest assembly and route the optical-drive cable through the slot on the palm-rest assembly. Slide the tabs on the base cover into the slots on the palm-rest assembly and snap the base cover into place. Slide the optical-drive cable into its connector on the system board and close the latch to secure the cable.

  • Page 33: Post-requisites

    Replace the two screws (M2x5) that secure the base cover to the palm-rest assembly. 10 Replace the eight screws (M2.5x8) that secure the base cover to the palm-rest assembly. Post-requisites Replace the keyboard. Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.

  • Page 34: Removing The Optical-drive Interposer

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 36: Replacing The Optical-drive Interposer

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the tabs on the base cover and snap it into place. Post-requisites Follow the procedure from step 2 to step 9 in “Replacing the base...

  • Page 37: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.

  • Page 38

    Lift the hard-drive assembly off the palm-rest assembly. Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.

  • Page 39

    Lift the hard drive off the hard-drive bracket.

  • Page 40: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

  • Page 41: Removing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 42

    Slide and remove the memory module from the memory-module slot.

  • Page 43: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot and slide it firmly into the slot at an angle.

  • Page 44: Post-requisites

    Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Post-requisites Follow the procedure from step 2 to step 8 in “Replacing the base cover”. Replace the keyboard.

  • Page 45: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 46

    Slide and remove the wireless card from the wireless-card slot.

  • Page 47: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 48: Post-requisites

    Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer: Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna cable color Auxiliary (black triangle) Black Main (white triangle) White...

  • Page 49

    Follow the procedure from step 4 to step 5 in “Replacing the optical drive”. Replace the battery.

  • Page 50: Removing The Power-button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 51

    Open the hinge to an angle of 90 degrees. Open the latch and disconnect the power-button board cable from the system board. Remove the screw (M2x2) that secures the power-button board to the palm- rest assembly. Peel the tape that secures the power-button board to the palm-rest assembly. Slide and remove the power-button board from the tab on the palm-rest assembly.

  • Page 52

    Note the power-button board cable routing and peel it off the palm-rest assembly.

  • Page 53: Replacing The Power-button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the power-button board under the tab on the palm-rest assembly and align the screw hole on the power-button board with the screw hole on the palm-rest assembly.

  • Page 54

    Replace the battery.

  • Page 55: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 56

    Note the speaker-cable routing and lift the speakers, along with the speaker cable, off the palm-rest assembly. NOTE: Note the position of the rubber grommets before lifting the speaker.

  • Page 57: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The rubber grommets may get pushed out while replacing the speaker. Ensure that the rubber grommets are in their position after placing the speaker on the system board.

  • Page 58: Removing The I/o Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 59

    Lift the I/O board off the palm-rest assembly.

  • Page 60: Replacing The I/o Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, place the I/O board on the palm-rest assembly and snap the I/O board into place.

  • Page 61: Removing The Coin-cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 63: Replacing The Coin-cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket. Post-requisites Follow the procedure from step 2 to step 8 in “Replacing the base...

  • Page 64: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 65

    Lift the heat sink off the system board. Integrated: Eight screws Discrete: Four screws...

  • Page 66: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 67: Removing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 68

    Lift the fan off the palm-rest assembly.

  • Page 69: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the fan on the palm-rest assembly. Align the screw holes on the fan with the screw holes on the palm-rest assembly.

  • Page 70: Removing The Status-light Lens

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 72: Replacing The Status-light Lens

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites Follow the procedure from step 2 to step 8 in “Replacing the base cover”.

  • Page 73: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 74: Procedure

    Procedure Remove the screw (2.5x8) that secure the display hinge to the palm-rest assembly. NOTE: These instructions are applicable only for laptops with a non- touch screen display. Open the hinge to an angle of 90 degrees. Peel the tape that secures the display cable to the system board. Open the latch and disconnect the display cable from the system board.

  • Page 75

    Open the latch and disconnect the touch-pad cable from the system board. 10 Remove the two screws (M2x3) that secures the system board to the palm-rest assembly. Gently release the ports on the system board from the slots on the palm-rest assembly.

  • Page 76

    Carefully turn the system board over. Peel the tape that secures the power-adapter port cable to the system board and disconnect the power-adapter port from the system board.

  • Page 77

    Lift the system board off the palm-rest assembly.

  • Page 78: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 79: Post-requisites

    Align the screw holes on the display hinges with the screw holes on the palm- rest assembly. NOTE: These instructions are applicable only for laptops with a non- touch screen display. 15 Replace the screw (2.5x8) that secure the display hinges to the palm-rest assembly.

  • Page 80: Removing The Touch Pad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 81

    Lift the touch-pad bracket off the palm-rest assembly.

  • Page 82

    Lift the touch pad off the palm-rest assembly.

  • Page 83: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the touch pad on the palm-rest assembly. Align the screw holes on the touch-pad bracket with the screw holes on the palm-rest assembly.

  • Page 84: Removing The Power-adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 85

    Lift the power-adapter port off the palm-rest assembly.

  • Page 86: Replacing The Power-adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the power-adapter port into the slot on the palm-rest assembly. Replace the screw (M2x3) that secures the power-adapter port to the palm- rest assembly.

  • Page 87: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 88

    Open the display hinges to an angle of 90 degrees. Peel the tape that secures the display cable to the palm-rest assembly. Open the latch and disconnect the display cable. Note the display cable routing and remove the display cable from the routing guides on the palm-rest assembly.

  • Page 89

    Note the antenna cable routing and remove the cable from its routing guides on the palm-rest assembly.

  • Page 90

    Open the palm-rest assembly at an angle and slide it off the display assembly.

  • Page 91: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display assembly on a clean, flat surface. Place the palm-rest assembly on the display assembly.

  • Page 92: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non-touch screen display.

  • Page 93: Procedure

    Procedure Using your fingertips, carefully pry up the inner edges of the display bezel. Remove the display bezel off the display back-cover and antenna assembly.

  • Page 94: Replacing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the display bezel with the display back-cover and gently snap the display bezel into place.

  • Page 95: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non-touch screen display.

  • Page 96

    Lift the display panel and turn it over. Peel the tape that secures the display cable to the display panel. Open the latch and disconnect the display cable from the display panel.

  • Page 97

    Lift the display panel off the display back-cover and antenna assembly.

  • Page 98: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites Replace the display bezel. Replace the display assembly.

  • Page 99: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.

  • Page 100

    Lift the camera off the display back-cover and antenna assembly.

  • Page 101: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment post, adhere the camera on the display back-cover and antenna assembly.

  • Page 102: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.

  • Page 103

    Carefully lift the display hinges off the display back-cover and antenna assembly.

  • Page 104: Replacing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites Replace the display panel. Replace the display bezel.

  • Page 105: Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in Removing the optical drive Remove the keyboard.

  • Page 107: Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a clean, flat surface. Post-requisites Replace the camera.

  • Page 108: Removing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...

  • Page 110: Replacing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites Replace the display assembly. Replace the power-adapter port.

  • Page 111: Diagnostics

    Diagnostics Power and battery-status light/hard-drive activity light: Indicates the battery- charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status.

  • Page 112

    Light Pattern Problem description Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed.

  • Page 113: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 114: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Get started app...

  • Page 115

    NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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