Appendix B Troubleshooting And Support - Motion Computing M1200 User Manual

All Motion Computing Tablet PCs have passed a rigorous series of
performance and quality-control tests, but now and then a problem may
occur. If you don't see a solution among the following system and software
issues, check the Support Options listed at the end of this chapter or go to
our website at www.motioncomputing.com/support.
S
OLUTIONS
PROBLEM
P
OWER
The Tablet PC won't start when I
slide the Power switch.
The Tablet PC won't shut down.
The Tablet PC won't enter
Hibernation mode.
The Tablet PC won't come out of
Hibernation mode when running
on battery power.
Troubleshooting and Support
CAUSE
The Power switch hasn't been
fully engaged.
Fully discharged battery or no
battery and no AC power.
An application has locked up the
Tablet PC.
Hibernation isn't enabled.
Fully discharged battery and no
AC power.
Motion Computing M1200 and M1300 Tablet PC User Guide vii

Appendix B Troubleshooting and Support

Appendix
SOLUTION
Slide and hold the Power switch
for at least a half-second, but no
more than three seconds.
Connect the AC adapter to
operate the Tablet PC and charge
the battery.
Slide and hold the Power switch
for at least 5 seconds to force a
shutdown of the Tablet PC.
Enable Hibernation through Power
Option Properties.
Connect the AC adapter to
provide power to the Tablet PC
and charge the battery.
B