AT&T EP5995 User Manual page 77

Appendix
Troubleshooting
I hear other • Disconnect the telephone base from the telephone jack. Plug in a dif-
calls when
using the
telephone.
I hear noise • Make sure the telephone line cord is plugged in securely.
in the cord-
less handset,
and none of
the keys or
buttons work.
My Caller ID • Caller ID is a subscription service. You must subscribe to this service
features are
not working
properly.
• The caller may not be calling from an area which supports Caller ID.
• Both you and the caller's telephone companies must use equipment
• If you subscribe to DSL service, install a noise filter to the telephone
The system • Make sure you subscribe to Caller ID with Call Waiting features ser-
does not
receive Caller
• The caller may not be calling from an area which supports Caller ID.
ID or the sys-
• Both you and the caller's telephone companies must use equipment
tem does not
display Caller
• If you subscribe to DSL service, install a noise filter to the telephone
ID during Call
Waiting.
• Make sure the answering system is on. When the answering system is
The answer-
ing system
does not • If Toll Saver is activated, the number of rings changes to two when
answer after
the correct
• If the memory is full or if the answering system is off, the system will
number of
rings.
• In some cases, the answering system may be affected by the ringing
ferent telephone. If you still hear other calls, the problem is probably
in the wiring or local service. Call your local telephone company.
from your local telephone company for this feature to work on your
telephone.
which are compatible with Caller ID service.
line between the telephone base and the telephone line jack. Contact
your DSL service provider for filter information.
vices provided by the local telephone company.
which are compatible with Caller ID service.
line between the telephone base and the telephone line jack. Contact
your DSL service provider for filter information.
on, the red light on the ANSWER ON/OFF key should be lit.
there are new messages waiting (see page 55).
answer after ten rings.
system used by the local telephone company.
72