AT&T EP5995 User Manual page 76

Appendix
Troubleshooting
I cannot dial • Make sure there is a dial tone before dialing. It is normal if the cord-
out.
• If the other telephones in your home are having the same problem,
• Eliminate any background noise. Noise from a television, radio, or
There is noise • The handset may be out of range. Move it closer to the telephone
or interference
during a tele-
• Appliances or other cordless telephones plugged into the same cir-
phone conver-
sation.
• Other electronic products can cause interference to your cordless
My calls fade
out or cut in
and out when
I am using the
cordless hand-
• Microwave ovens operate on the same frequency as your telephone.
set.
• If your telephone is plugged in with a modem or a surge protector,
• The layout of your home or office might be limiting the operating
• Disconnect the telephone base from the modular jack and plug in a
• Do you have DSL service? If yes, you need to have a DSL filter
less handset takes a second or two to synchronize with the telephone
before producing a dial tone. Wait an extra second before dialing.
the problem is in the wiring or local service. Contact your local tele-
phone company (charges may apply).
other appliances may cause the telephone to not dial out properly.
If you cannot eliminate the background noise, first try muting the
cordless handset before dialing, or dialing from another room in your
home with less background noise.
base.
cuit as the telephone base can cause interference. Try moving the
appliances or telephone base to another outlet.
telephone. Try installing your telephone as far away as possible from
the following electronic devices: wireless routers, radios, radio tow-
ers, pager towers, cellular telephones, digital telephones, intercoms,
room monitors, televisions, VCRs, personal computers, kitchen appli-
ances, and other cordless telephones.
It is normal to experience static on your telephone while the micro-
wave oven is operating. Do not install this telephone in the same out-
let or near a microwave oven.
plug the telephone (or modem/surge protector) into a different loca-
tion. If this solves the problem, re-locate your telephone or modem
farther apart from each other, or use a different surge protector.
range. Trying moving the base to another location, preferably a higher
location for better reception.
corded telephone. If calls are still not clear, the problem is probably
in the wiring or local service. Contact your local service company
(charges may apply).
installed at every telephone jack that has a telephone connected to it.
Contact your DSL service provider for filter information.
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