x
Slow performance ........................................................................................................... 96
Incorrect time and date ................................................................................................... 97
Display ............................................................................................................................................... 98
Display anomalies ........................................................................................................... 98
Symptom ...................................................................................................... 98
Quick check ................................................................................................... 99
Dead pixel ..................................................................................................................... 100
No video (internal) ........................................................................................................ 100
No video (external) ....................................................................................................... 101
DisplayPort/VGA ........................................................................................................... 101
HDMI .............................................................................................................................. 101
Touch screen ................................................................................................................. 103
I/O devices ....................................................................................................................................... 104
Keyboard ....................................................................................................................... 104
Keyboard point stick ..................................................................................................... 105
Keyboard backlight ....................................................................................................... 105
TouchPad ....................................................................................................................... 106
WWAN ............................................................................................................................ 108
USB ................................................................................................................................ 109
Smart card reader ......................................................................................................... 110
Thunderbolt (TB) ........................................................................................................... 112
Storage ............................................................................................................................................ 113
Read-write error ........................................................................................................... 115
Slow performance ......................................................................................................... 115
Blue screen (BSOD) error .............................................................................................. 115
Noisy hard drive ............................................................................................................ 116
Mechanical ....................................................................................................................................... 117
Fan error message - 90B .............................................................................................. 117
Noise (sound) ................................................................................................................ 118
Fan runs constantly ...................................................................................................... 119
Thermal shutdown (hot) ............................................................................................... 120