Troubleshooting; Cd Or Dvd Drives - Gateway M350 User Manual

Chapter 16: Troubleshooting

Troubleshooting

CD or DVD drives

Your notebook does not recognize a disc
■
The disc may not be seated correctly in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
the retainers hold the disc in place.
■ Make sure that the disc label is facing up, then try again.
■ If you are trying to play a DVD, make sure that you have a DVD drive.
See
■
Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your notebook.
■ Your notebook may be experiencing some temporary memory problems.
Shut down and restart your notebook.
■
Clean the disc. For more information, see
page
An audio CD does not produce sound
■ Make sure that the CD label is facing up, then try again.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your notebook.
■ Make sure that the volume control on your notebook is turned up. For
more information, see
the audio controls" on page
■ Make sure that the Windows volume control is turned up. For more
information, see
■ Make sure that Mute controls are turned off. For more information about
the mute setting, see
audio controls" on page
■ Make sure that headphones are not plugged into the headphone jack. For
the location of the headphone jack, see
268
"Identifying drive types" on page 87
270.
"System key combinations" on page 26
"Adjusting the volume" on page
"System key combinations" on page
www.gateway.com
for more information.
"Cleaning CDs or DVDs" on
29.
29, or "Adjusting the volume" on page
"Left side" on page
or "Using
78.
26, "Using the
78.
3.